Culture & Employee Experience Manager

Our Blend The Coffee Bean & Tea Leaf is one of the world’s largest independent and privately-owned specialty coffee and tea retailers. In 1963 we opened our very first store, and today we have over 1200 cafes in 25 countries, as well as our Global Headquarters in Singapore. The Coffee Bean & Tea Leaf is on an inspiring journey to become the world’s coffee and tea brand. We are united by our passion for connecting people through the daily rituals of coffee and tea—viewing every cup as an opportunity to impact someone’s day. Our Brew Crew is a diverse team of hard-working optimists with a passion for learning about our craft, the people we serve, and the world around us. We offer the tools, the environment, and the support for you to make your unique contribution and grow as a person. Passion is contagious, and we’ve got a serious case of it. If you are just as passionate as we are, come join our Brew Crew Brew Crew Opportunity Our Global Brew Crew is seeking a Culture & Employee Experience Manager. You are responsible for designing and delivering a global employee experience strategy that drives engagement, inclusion, and culture across CBTL. You will lead key programmes and initiatives that bring company values to life, strengthen the employer brand, and enhance moments that matter across the employee lifecycle. Partnering cross-functionally, you will ensure consistent delivery of recognition, engagement, and culture-building efforts. You will also support internal communications and provides executive support to the Global Head of HR, contributing to CBTL’s overall people and culture agenda. Key Responsibilities In this role, you will: Design and deliver a consistent, engaging employee experience strategy across CBTL. Lead global engagement programs, including My Voice Matters, our global engagement survey powered by the Gallup Q12 tool. Driving Employee Experience Culture building initiatives and guide leaders and teams on how to build Engagement Drivers, Action Plans and Communication Strategy. Drive culture-building initiatives, including employer brand and EVP activation, inclusion programmes, and key “moments that matter” across the employee lifecycle. Deliver and continuously evolve the global recognition programme, embedding CBTL values into daily behaviours. Partner with Talent & Learning to align engagement and culture initiatives with leadership and capability priorities Support additional engagement or culture projects as needed to advance CBTL’s people and culture agenda Champions inclusion and belonging initiatives globally, ensuring programmes and communications reflect CBTL’s diverse, global workforce Tracking and reporting engagement and recognition metrics to inform future strategies. Oversee the workplace experience and local engagement activities for the Global Support Center (HomeGrounds), including events, wellness days, and employee connection initiatives. Design and execute the annual People Engagement Calendar, ensuring messaging reflects engagement insights and company priorities. Support Rewards in the design of recognition programs, while taking full ownership for their administration and delivery — including the Global Recognition Program, HQ Brewversary, and other HQ recognition initiatives. Partner with Marketing to deliver global People events including Townhalls and Huddles. Support the Global Head of HR on and People Leadership Team on internal communications, ensuring clear and consistent messaging Provide executive support to the Global Head of HR, contributing to presentations, special projects, and coordination activities. Your Ingredients Bachelor’s degree in Human Resources, Communications, Business 7+ years of progressive experience in employee engagement, culture, or internal communications roles, ideally within a global or multi-country organization. Proven experience designing and implementing engagement or culture programs that drive measurable impact. Strong understanding of employee lifecycle, inclusion and belonging, and recognition best practices. Excellent communication, storytelling, and presentation skills, with the ability to craft messages that inspire and connect across cultures and levels. Strategic mindset with strong project management skills and attention to detail. Collaborative and influential, with the ability to build strong partnerships across HR, Marketing, and business teams. Comfortable managing multiple priorities and working in a fast-paced, dynamic environment. Passionate about creating meaningful employee experiences that reflect CBTL’s values and mission to inspire curiosity. Performance & Rewards At The Coffee Bean & Tea Leaf, we embrace a high-performance culture that rewards and encourages our values of teamwork, ownership, and respect for one another. Our ‘FROTH’ VALUES We believe in the fundamental truths that guide us through our daily lives: F RIENDLINESS - We go above and beyond in everything we do. Friendliness and customer-centricity is embedded in our culture. R ESPECT - We are inclusive and honour each other’s values, opinions and diversity. O WNERSHIP - We take ownership and accountability for our individual, team and business results, every day. T EAMWORK - As a team, we collaborate, innovate, and leverage our diverse strengths to grow the business. H ONESTY - We live up to the highest levels of integrity by being truthful and transparent with each other, the business and ourselves. At The Coffee Bean & Tea Leaf, we are a global company committed to representing the neighborhoods we serve. We welcome all to apply to our Brew Crew and we value the impact of diversity on our culture and in our work. #J-18808-Ljbffr