Assistant Manager, Employee Experience and Auxiliary Workforce

At Shangri-La Singapore we are a heart-warming family. We share something powerful - our genuine care and respect for others. Our strength lies beyond our harmonious surroundings and hideaway locations. It lies in our core values that guide us to treat each and everyone with honour, as kin, as family. We strive to be the preferred employer by providing great benefits, tranquil and sincere working environment, work-life balance and effort recognitions.
Set in 15 acres of lush greenery just minutes from the vibrant Orchard Road shopping belt, the Shangri-La Hotel, Singapore is a tranquil, sophisticated urban retreat whether travelling for business or leisure. It features 792 luxurious guestrooms and suites across three distinct wings, which include unique family-themed rooms, supported by a host of dedicated family-focused amenities.
Role Summary
The Assistant Manager, Employee Experience and Auxiliary Workforce is responsible for enhancing the overall employee journey by championing initiatives that foster engagement, recognition, and a supportive workplace culture. This role also oversees the end-to-end management of all auxiliary workforce arrangements (excluding trainees and interns) and ensures the effective administration of HR-managed contracts with external vendors. Additionally, the role serves as the HR representative for the staff canteen, working closely with stakeholders to ensure that it contributes positively to the employee experience.
Employee Experience
Design and deliver initiatives that build a positive, inclusive, and engaging workplace culture.
Lead employee engagement programs, wellness initiatives, service culture campaigns, and staff celebrations.
Coordinate onboarding and offboarding experiences to ensure a seamless, welcoming, and values-driven employee journey.
Drive employee feedback activities such as pulse surveys, stay interviews, and exit interviews; consolidate insights and recommend actions.
Support internal communications and organize recognition programs, town halls, and employee events.
Auxiliary Workforce Management (excluding trainees and interns)
Oversee planning, onboarding, deployment, and performance of auxiliary workforce, including casual staff, freelancers, and outsourced manpower.
Work with department leaders to anticipate and fulfill short-term manpower needs.
Ensure auxiliary workers are briefed on workplace standards, grooming, and safety protocols.
Maintain accurate records and documentation to ensure compliance with regulations and internal policies.
Monitor manpower vendors to ensure fulfilment against service level agreements.
Vendor & Contract Management
Administer and maintain all HR-managed vendor contracts, including:
Casual labour providers
Staff transport services
Medical and clinic providers
Recruitment agencies and executive search firms
Vending machine suppliers
Act as key liaison with vendors to address issues, monitor service levels, and ensure contract obligations are met.
Maintain a centralised tracking system of contracts, including renewal timelines, cost control, and compliance requirements.
Collaborate with Procurement and Finance for contract reviews and approvals.
Staff Canteen Oversight
Act as HR’s point of contact for the staff canteen, ensuring it supports employee well-being and satisfaction.
Collect and review feedback from employees regarding food quality, hygiene, variety, and canteen ambience.
Work with internal stakeholders and canteen operators to propose improvements that enhance the overall canteen experience.
Qualifications & Requirements
Bachelor’s degree in Human Resources, Business Administration, or related discipline.
3-5 years of experience in HR roles with focus on employee engagement, operations, or vendor management.
Hospitality or service industry background preferred.
Strong interpersonal, organisational, and stakeholder management skills.
Familiarity with vendor and contract administration.
Proficient in Microsoft Office and HRIS platforms.
Key Competencies
Employee-Centric Mindset
Program and Event Coordination
Vendor & Contract Management
Communication & Stakeholder Engagement
Service Orientation
Operational Execution
Attention to Detail