Senior Regional Employee Experience Manager

**Summary**:
MongoDB is hiring a Senior Manager, Employee Experience to join our APAC Employee Experience organization. The role will report to the Head of HR, APAC Experience and will be responsible for scaling business processes while supporting employees and managers to optimize the experience of working for MongoDB. You will be the face of the People Team to MongoDB employees and managers serving as the main point of contact for escalated inquiries and concerns, performance management, employee well-being, and regional compliance. This role requires a proactive and collaborative individual with excellent communication skills, capable of leading and guiding the HR team in maintaining a compliant and ethical workplace. This is a new role being created to support MongoDB's continued growth and expansion.

The Employee Experience Team at MongoDB is the face of HR to the approximately 5,000 employees globally. The team is responsible for providing full employee life cycle service delivery from onboarding to separation management in partnership with the rest of the People Team including the following CoEs: Recruiting, Total Rewards, Learning & Development, Employee Engagement & Inclusion, HR Business Partnering and HR Operations. The team is also responsible for our Workplace sustainability and community/events efforts, Employee Relations, policy and process enhancements including regional compliance as well as developing programs to enhance manager capability across the company.

**Key Responsibilities**:

- Partnership: Partner with global HRBPs and COEs to support achieving the people goals of assigned business units in the Americas
- Service Delivery: Serve as the main point of contact for escalated employee and people manager questions and concerns for your assigned business unit
- Performance Management: Coach and enable managers to set clear expectations, provide regular feedback, and manage employee performance
- Employee Relations: Support our commitment to a safe and balanced workplace by evaluating employee complaints to make appropriate recommendations to address the matter. Conduct mediation sessions when necessary.
- Process Improvement: Develop and evolve MongoDB People processes and systems to continue elevating the employee and manager experience
- Management: Effectively lead and manage direct report(s), fostering a collaborative and productive work environment while actively supporting their professional development
- Compliance: Stay updated on employment law and current legislation related to Human Resources, providing valuable advice to managers, identifying risks, and suggesting alternative solutions. Contribute to the evaluation, development, and enhancement of company policies as needed
- Culture Ambassador: Focus on manager and leadership enablement; support and promote a values-based culture and effective hybrid working environment in partnership with Workplace and local leadership
- Knowledge: Maintains knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law

**Requirements**:

- Bachelor's degree in HR or related field with at least 10 years of well-rounded experience in progressive HR roles with at least 5 years in a leadership position. Must have strong performance management, coaching, business partnership, and HR operations background. Experience in a high growth technology business is a plus. Relevant certifications are a double plus
- Exceptional communication and interpersonal skills with the ability to influence and engage others
- Strong understanding and working knowledge of employment laws across ASEAN countries is a must, combined with the proven ability to interpret and guide employment matters, manage grievances, disputes and investigations in alignment with local employment law and regulations
- Passion for & demonstrated expertise in developing and implementing HR programs and driving operational excellence for a high growth and complex company. We are still building the bridge as we walk, and we need someone who has the organizational & project management skills that are required to do that and enjoys the exhilaration that comes with it
- Critical thinking skills are important. This includes the ability to analyze a situation or problem, identify the root cause, break solutions down into achievable milestones and make informed data-driven decisions
- Adaptability and flexibility for two reasons - we are a company that is scaling in a market that is constantly evolving and this role partners with employees at all levels of the organization. You will need to shift regularly between tactical and strategic priorities, deal with a lot of change and focus on driving outcomes across a wide range of levels in the company
- Ability to handle sensitive and confidential information with discretion
- You need to be comfortable in an accelerated learning environment and be self-motivated and assert