Service Desk

2 weeks ago


Singapore RAPSYS TECHNOLOGIES PTE. LTD. Remote Work Freelance Full time
Job description:
Job Title: Service Desk Agent (12-hour Shift)
Work Schedule
  • Shift Work: Yes (12-hour shifts)
  • 24 x 7 Standby: No

Mandatory Skills
  • Microsoft Office 365

Preferred Skills
  • Microsoft Windows
  • ITIL IT Service Management

Job Description
  • Provide first-level IT support and troubleshooting for end users.
  • Handle incidents, service requests, and escalate issues as necessary.
  • Ensure proper documentation of cases in ticketing systems.
  • Follow ITIL best practices in service management.
  • Deliver timely and effective resolution within agreed SLAs


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