Director of Banquet Operations

2 hours ago

Singapore TPC HOTEL PTE. LTD. Full time
Job Description:
Business Performance
  • Set and manage periodic Banquet budget & forecast.
  • Analyze monthly P&L and month-end reports, identify deviation from business plan goals.
  • Ensure that the Department's Operational Budget is strictly adhered to.
  • Participate in management meetings to review progress towards achievement of business plan goals and develop the annual business plan related for the department.
Banquet Operation
  • Ensure proper care, security and maintenance of Banquet equipment through proper supervision of service personnel, including outside contractors.
  • Assume responsibility for shift supervisory duties, especially with VIP and "at cost" functions Ensure proper shift handling and hand-over such as and not limited to : monetary matters, and preparation of key operational matters updates.
  • Inspect Banquet Servers' work assignments and supervise the standards of all function rooms and adjacent public areas.
  • Supervise the maintenance of all public areas to be presentable with specific set-ups at all times.
  • Maintain the inventory stock of all equipment on and off the property.
  • Attend BEO meetings with catering sales & culinary team to align and confirm all requirements for events.
  • Work with the culinary team to create attractive food products, presentations and improve food quality that support the image of the hotel.
  • Plan and justify for optimal manpower requirement based on revenue of each function. Post all contracted function sheets and give instructions to team members to ensure the success of functions.
  • Develop and maintain the policies and standards of Banquet Operations.
  • Implement safety and emergency procedures and ensure compliance.
Team Management
  • Interview, select and recruit Banquet employees.
  • Identify and develop team members with potential.
  • Conduct performance review with the team.
  • Constantly monitor team members' appearance, attitude and degree of professionalism.
  • Develop, conduct, maintain all staff training programs for team members, focusing on their development needs providing them with new skills to meet the changing needs of the business.
  • Prepare weekly staff schedules keeping in mind anticipated business, operating budgets and standards of service.
  • Prepare payroll-related and gratuity reports.
  • Conduct monthly departmental meetings to provide information to team members, obtain their feedback, rectify operation issues and provide a regular forum for department communication.
  • Manage organization and cleanliness of departmental areas by conducting weekly walk through with Hygiene Manager, Housekeeping and Engineering Department.
  • Perform other duties assigned by the Head of Department.
Job Requirements:
  • Minimum 2 years experience in a similar role, preferably including 5 star experience.
  • Projects professional image at all times through personal presentation / interpersonal skills.
  • Desire and ability to train and develop staff.
  • Maintains awareness of industry trends in service, product and presentation.
  • Initiates contacts and establishes rapport easily.
  • Organises time and work efficiently.
  • Effective numeracy, verbal and written communication skills.
  • Appreciates and maintains an effective outlet for stress.
  • Willingness to work weekends and public holidays as part of the job role.
  • Has the aptitude and willingness to undertake further development with Sofitel.

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