
Assistant Director of Banquet
21 hours ago
Singapore, SGP
Full Time
Position Overview
The Banquet Assistant Director heads the Banquet team, including working with Sales & Marketing to provide attractive banquet packages to guests, as well as leading the service staff to strive for service excellence for the banquet, creating a positive experience for guests.
The Role
A. Leadership of the Banquet Team
Assist the Director of Banquet in management to the Banquet team
Monitor manpower needs and activate casual labour where needed to deliver the desired service quality during banquet operations
Attend departmental meetings, line-ups and other training as scheduled
Manage banquet operations with the assistance of the banquet team
B. Maintain Guest Experience
Provide guest with an enjoyable dining experience
Handle guest complaints following the instant pacification procedure and ensuring guest satisfaction
Analyse guests' feedback to ascertain guest service delivery gaps and identify necessary future staff training
Talent Profile
5 years of experience in banquet operations in upscale hotel
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