Shift Contact Centre Executive
2 days ago
Overview Shift Contact Centre Executive (PUBOne) / Joint Operations Department (9-month)role at PUB, Singapore's National Water Agency Role summary: You will be part of the team that manages customer feedback to ensure service excellence, on shift at the Joint Operations Centre (JOC). What The Role Is As a Contact Centre Executive / Senior Contact Centre Executive on shift at the Joint Operations Centre (JOC), you will be part of the team that manages customer feedback to ensure service excellence. Your main roles and responsibilities will include the following: What You Will Be Working On Handle feedback received through public communication channels such as telephone calls, emails, mobile apps, website, and live chats. Work includes case creations and updates, first call resolutions wherever possible and case routing. Manage drop calls by contacting callers to receive feedback Prompt escalation of feedback based on pre-defined guidelines Record and deployment of Interactive Voice Recording (IVR) messages during high call volume especially during major incidents Ensure that the contact centre service level is met, working together with other colleagues as necessary What We Are Looking For Diploma in Business, Communications, Information Management or equivalent, or with experience in a Contact Centre environment Applicant must be comfortable to work in a Contact Centre environment and able to work shift, including on weekends and public holidays Able to report back to Contact Centre in a short notice during incidents or crisis A team player with a positive service mindset and good communication skills Basic literacy in computer, including Microsoft Office applications and is comfortable to leverage computer tools and platforms to engage customers e.g. live chat Possess initiative and can work under pressure in a fast-paced environment Able to work independently and multitask Office Location: Environment Building Seniority level Entry level Employment type Contract Job function Customer Service Industries Utilities #J-18808-Ljbffr
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Contact Centre, Executive
2 days ago
Singapore Alliance Healthcare Group Full timeAbout the Opportunity As a Contact Centre Executive, your job is to manage and coordinate projects and tasks within the contact centre. You will be responsible for communicating with team members and stakeholders, providing guidance and support to team members, and conducting regular We are seeking a capable and confident Contact Centre professional who can...
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Executive, Contact Centre
5 days ago
Singapore National Skin Centre(S) Pte Ltd Full time-Family Group: Administration **CHALLENGES** You will assist the department Manager/HOD in the development and management of the Contact Centre. You will be involved in resource planning and staff management to ensure efficient deployment of staff. You will also review, improve and streamline workflow processes to ensure Contact Centre operates at optimal...
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Contact Centre Executive
1 week ago
Singapore Alliance Healthcare Group Limited Full timeContact Centre Agent (Day Shift)We are seeking a capable and confident Contact Centre professional who can bring valuable experience and sound judgement to our team. In this role, you will be the first point of contact for customers or patients, handling incoming queries via phone and email. You will play an essential part in ensuring a positive customer...
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Contact Centre Executive
6 days ago
Singapore Alliance Healthcare Group Full timeJob Description for Contact Centre Agent (Day Shift)We are seeking a capable and confident Contact Centre professional who can bring valuable experience and sound judgement to our team. In this role, you will be the first point of contact for customers or patients, handling incoming queries via phone and email. You will play an essential part in ensuring a...
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Sr Executive, Contact Centre
5 days ago
Singapore National Skin Centre(S) Pte Ltd Full time-Family Group: Administration **Responsibilities**: You will assist the department Manager/HOD in the development and management of the Contact Centre. You will be involved in resource planning and staff management to ensure efficient deployment of staff. You will also review, improve and streamline workflow processes to ensure Contact Centre operates at...
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Singapore ALLIED SEARCH PTE. LTD. Full timeCompetitive remuneration package - Opportunities for professional development - Reputable organisation **As a Senior / Executive, Contact Centre (Healthcare), you will be responsible for the following duties**: - Support daily operations of the 24/7 Contact Centre and ensure smooth workflow - Maintain proper documentation of processes, enquiries, bookings,...
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Contact Centre Executive
4 days ago
Singapore Pacific Prime Insurance Singapore Pte Ltd Full time**Responsibilities** - Update complete and accurate information on customer interaction in the Customer Relationship Management (CRM) system - Ensure effective and timely follow-up with internal and external parties on pending cases - Manage and resolve customers’ complaints and feedback with a good closure - Perform any other duties that may be assigned...
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Assistant Supervisor, Contact Centre
2 weeks ago
Singapore BGC Group Full timeLocation: - Singapore- Job Type: - Permanent- Reference: - JO-2212-18630- Sectors- Customer Service- Salary: - Up to $4200 / month**Purpose**: The Assistant Supervisor of the Contact Centre will be in charge of supervising all active Contact Centre PSA members, including handling difficult-to-resolve cases and escalated matters. **Highlights**: - Nearest...
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Contact Centre Executive
3 hours ago
Singapore Parkway Pantai Full time**Working hrs: 5days rostered (Mon-Sun)** **No overnight shifts** To manage and ensure operations of the team at the optimized level. **Key accountabilities**: - To ensure all enquiries are accounted and closed in a timely and professional manner - To manage escalated enquiries/customer resolution - To provide training/coaching to junior team members -...
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Contact Centre Supervisor
3 hours ago
Central Singapore Emprego SG Full time**Location** Singapore, Central Singapore **Job Type** **Salary** $2,800 - $3,500 Per Month **Date Posted** 1 day ago Additional Details **Job ID** 113063 **Job Views** 74 **Job Description**: Roles & Responsibilities - Call Centre / Hospitality Exp - Supervisor / Team Lead Exp - Reporting Exp - Office Hour / 5 Days / Able to work on Weekends -...
