Customer Insights Lead
4 days ago
Key Responsibilities Lead Customer Insights, NPS and Market Research Strategy Establish Best Practices Customer Advocacy Actionable Insights Cross-Functional Collaboration Qualifications Education and Experience Bachelor's or Master's degree in Business, Data Analytics, Computer Science, Psychology, Design, or a related field. Minimum of 7 years' professional experience in customer experience management, customer insights, or analytics roles, with at least 3 years in a leadership capacity. Proven expertise in designing and executing custom research tracks, running NPS/VOC programs and applying both traditional and advanced research methodologies, with a strong emphasis on quantitative research for digital and service design. Strong background in data analysis and statistical tools (e.g., SQL), with experience in data visualization (e.g., Tableau, Power BI), CRM systems, and customer feedback platforms (e.g., Qualtrics, Medalia). Required Skills and Abilities Highly self-directed, organized, and efficient, with strong analytical and problem-solving skills. Deep knowledge of diverse research and NPS methods, and the ability to select and apply the most appropriate approach for each project, especially in quantitative research supporting Human Centred Design. Proficient in synthesizing complex, multi-source data into clear, visual deliverables such as executive dashboards, journey maps, and process flows. #J-18808-Ljbffr
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Lead, Customer Data Insights
2 days ago
Singapore Prudential Hong Kong Limited Full timePrudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support...
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Customer Insights Lead
3 days ago
Singapore Sourceo Full time $90,000 - $120,000 per yearQualificationsEducation & ExperienceBachelor's or Master's in Business, Data Analytics, Computer Science, Psychology, Design, or related field7+ years in customer experience, insights, or analytics roles; 3+ years in leadershipExpertise in NPS/VOC programs, custom research design, and quantitative methodsProficient in data analysis (e.g., SQL), visualization...
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Senior Software System Developer
2 weeks ago
Singapore ST Engineering Geo-Insights Pte Ltd Full timeAbout ST Engineering ST Engineering is a global technology, defence, and engineering group with offices across Asia, Europe, the Middle East, and the U.S., serving customers in more than 100 countries. The Group uses technology and innovation to solve real-world problems and improve lives through its diverse portfolio of businesses across the aerospace,...
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Data Insights Lead
1 week ago
Singapore KAPE ACQUISITION PTE. LTD. Full timeIf you’re a people manager that is passionate about **growing and empowering a team **of analysts to **increase data driven decision making **across the business, then this is the role for you! **About Data Insights**: Data Insights works across all areas of the company, partnering with all sorts of stakeholders to fully understand their business strategy...
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Customer Insights Analyst
2 weeks ago
Singapore PERSOLKELLY Singapore Full time**Responsibilities** - Oversee the gathering and distribution of customer insights for H&B's operations in South East Asia. - Helping the insights director to deliver insights that inspire action across the Southeast Asian markets of Singapore, Malaysia, Indonesia, and Vietnam for the H&B group of Dairy Farm brands. - Integrate the usage of customer insights...
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Customer Insights Specialist
3 days ago
Singapore PRUDENTIAL ASSURANCE COMPANY SINGAPORE (PTE) LIMITED Full time**Key tasks include**: - Oversight of the ongoing operational health of the Online Insights Community (e.g. safeguarding the platform’s integrity and continuity, ensuring invitations to our research activities / community events are delivered in the expected format as per the stated schedule, ensuring survey data are captured via the community platform at...
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Customer Insights Specialist
3 days ago
Singapore Prudential plc Full timePrudential's purpose is to help people get the most out of life. We will deliver our purpose by creating a culture in which diversity is celebrated and inclusion assured, for our colleagues, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and in exchange, we support our people's career...
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Customer Voice
3 days ago
Singapore Singtel Full time**Customer Voice & Insights Manager**: **Date**:15 Nov 2024 **Location**: Singapore, Singapore **Company**:Singtel Group - An empowering career at Singtel begins with a Hello. Our purpose, to Empower Every Generation, connects people to the possibilities they need to excel. Every "hello" at Singtel opens doors to new initiatives, growth, and BIG...
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Customer Research
2 weeks ago
Singapore Castlery Full timeCastlery is looking for a **Customer Research & Insights Manager** to join our **Commercial **Team*** - Customers are at the heart of Castlery and we are focused on deepening our understanding of the voice of customer. In this role, you will lead our market and customer research efforts and derive insights to help us make better customer-backed decisions....
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Consumer Insights Lead, China
2 weeks ago
Singapore Airbnb Full time $120,000 - $240,000 per yearAirbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic...