Guest relations executive

2 weeks ago


Singapore Simon Consultancy Pte Ltd Full time

Summary of Responsibilities: The main responsibilities and tasks of this position are as listed below, but not limited to these: Assist guests with check in and checkout, and other cashiering duties Provide a warm welcome to guests on arrival and register them as well as issuing room keys by using the appropriate standards Efficiently assist guests throughout their stay with any requirements, handling guest feedback, providing direction and suggestions Handle guests’ mails, messages, and answer phone calls Maximize room revenue by up-selling to a higher rate category and selling the highest possible rates for walk-in guests Comply with hotel and department policies and procedures at all times Maintain the privacy of all guests by ensuring that no details of the guests are disclosed to anybody Attend daily briefings and relevant departmental meetings Ensure safety, security, and loss control policies and procedures are complied with at the front desk and back office area Supervise and ensure the smooth and efficient daily operation of the Front Desk, ensuring all hotel guests and visitors receive an optimum level of service and care at all times Ensure cleanliness and appearance of Front Desk and related areas Establish awareness of the hotel's fire and emergency procedures Ensure vigilance regarding in-house credit matters and act upon any discrepancies Provide assistance in the Front Office areas such as Front Desk, Airline Desk, Groups, Rooms Controlling, and Lobby Greeters Ensure strict compliance with Credit Card Privacy – PCI, Cash Float SOP Perform any related duties and special projects as requested by the Front Office Manager/Assistant Front Office Manager/Reception and Duty Manager Qualifications: University degree preferred Must have Opera Operating System knowledge Minimum 1 year of hotel front office experience Technical knowledge in Front Office operations Basic supervisory skills, verbal and written skills, planning, decision making, training, and development Read, write, and speak English and Chinese fluently Well-groomed with leadership qualities Able to work in a team, with good interpersonal and communication skills Detail-oriented, organized, and very flexible with working extended hours Energetic with a positive attitude Able to work under pressure and independently Only shortlisted candidates will be notified. #J-18808-Ljbffr



  • Singapore RAFFLES SENTOSA SINGAPORE Full time $2,500 - $3,200

    JOB SUMMARY:The Guest Relations Executive (F&B) is responsible for providing exceptional service to guests within the food and beverage outlets, ensuring their needs and preferences are met. You will play a key role in maintaining the guest experience, from greeting upon arrival to ensuring a seamless dining experience. Your role is to deliver personalized...


  • Singapore EBB & FLOW PTE. LTD. Full time

    Hiring for Host/Hostess for several concepts in Singapore Introduction Ebb & Flow Group is expanding, and we’re thrilled to invite passionate individuals to become part of our team. We are currently seeking talented Guest Relations Executives and Hostesses who are dedicated to providing warm, exceptional hospitality across our world-class restaurants. Our...


  • Singapore STRAC PTE. LTD. Full time

    Roles & ResponsibilitiesHiring for Host/Hostess for several concepts in SingaporeIntroductionA renowned Japanese restaurant with a coveted 2-year waitlist in Japan is bringing its exceptional woodfire yakitori to Singapore in partnership with Ebb & Flow Group. Located within the luxurious Mondrian Hotel, our new location opening in December 2024 will offer...


  • Singapore AAANNNGG PTE. LTD. Full time

    Job DescriptionA key member of our team, you will be responsible for delivering exceptional guest experiences through attentive and responsive service.Key Responsibilities:Guest Service Delivery: Provide personalized assistance to guests, addressing their inquiries and resolving any issues in a professional and timely manner.Concierge Services: Offer expert...


  • Singapore THE SUPREME HR ADVISORY PTE. LTD. Full time

    Job Title: Downtown Guest Relations ExecutiveCompany OverviewThe Supreme HR Advisory Pte Ltd is seeking a highly skilled and experienced Guest Relations Executive to join our team.Job Description:We are looking for a professional with excellent communication and interpersonal skills to provide exceptional guest service in our downtown office. The successful...


  • Singapore ANGIES PTE. LTD. Full time

    Roles & ResponsibilitiesResponsibilities: Responsible for the handling of all guest-related matters. Greet guests and escort guests to tables Coordinate the seating of guests and assign guests to tables suitable to the size of each group. Oversee the flow of guests in and out of the Restaurant. Handle all restaurant reservations (including big group...


  • Singapore CUBE HOSPITALITY PTE. LTD. Full time

    Roles & ResponsibilitiesThe Guest Relations Officer / Executive is an important role at Cube to ensure a positive and rewarding experience for our guests. You will be responsible for developing relationships with guests, managing reservations, assisting guests’ questions, and handling any issues that may arise during their stay.We are looking for motivated...


  • Singapore CUBE HOSPITALITY PTE. LTD. Full time

    Roles & ResponsibilitiesThe Guest Relations Officer / Executive is an important role at Cube to ensure a positive and rewarding experience for our guests. You will be responsible for developing relationships with guests, managing reservations, assisting guests’ questions, and handling any issues that may arise during their stay.We are looking for motivated...


  • Singapore Frasers Property Limited Full time

    Front Office Executive (Guest Relations) Job Function: Customer Service, Maintenance & Operations Job Posting Date: 10 Sep 2024 We are looking for a Guest Relations Executive to provide high-quality service to our hotel customers. You will address complaints and go the extra mile to make sure our guests are satisfied. In this role, you should be an...


  • Singapore THE FULLERTON BAY HOTEL Full time

    Roles & ResponsibilitiesJob Description Greet guests warmly and escort them to their designated seats. Ensure consistent and attentive service at every table. Answer and manage telephone inquiries, taking messages as needed. Support Food & Beverage (F&B) service operations when required. Address and resolve guest complaints, promptly notifying the...


  • Singapore THE FULLERTON BAY HOTEL Full time

    Roles & ResponsibilitiesJob Description Greet guests warmly and escort them to their designated seats. Ensure consistent and attentive service at every table. Answer and manage telephone inquiries, taking messages as needed. Support Food & Beverage (F&B) service operations when required. Address and resolve guest complaints, promptly notifying the...


  • Singapore LUCHA LOCO PTE. LTD. Full time

    Roles & ResponsibilitiesRestaurant Guest Relations Executive for Lucha Loco, up to $3,300/month + Incentives (Average of $400-$600/month)As a Guest Relations Executive at Lucha Loco, you will live and breathe our values, working as a team to achieve goals and ensure that every guest receives an outstanding LOCO experience.You will do the right thing when no...


  • Singapore Accor Hotels Full time

    Company Description HOTEL OVERVIEW Strategically located in the heart of Singapore’s shopping, dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep, Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore’s...


  • Singapore FOC SENTOSA PTE. LTD. Full time

    Roles & ResponsibilitiesBENEFITS: Outlet monthly sales incentive 5 Days work per week 44 hours weekly (OT & Off in lieu compensation) Staff Meals provided Transport from Vivo MRT to FOC Sentosa directly in and out daily Referral Fee (Up to $3000/-) * Uniform provided Career Growth Opportunities Employee discount of 25% Birthday treat for 2pax...


  • Singapore FOC SENTOSA PTE. LTD. Full time

    Roles & ResponsibilitiesBENEFITS: Outlet monthly sales incentive 5 Days work per week 44 hours weekly (OT & Off in lieu compensation) Staff Meals provided Transport from Vivo MRT to FOC Sentosa directly in and out daily Referral Fee (Up to $3000/-) * Uniform provided Career Growth Opportunities Employee discount of 25% Birthday treat for 2pax...


  • Singapore FOUR SEASONS HOTEL SINGAPORE Full time

    About the RoleThe Front Office Team at FOUR SEASONS HOTEL SINGAPORE is seeking a skilled Guest Relations Executive to join our dynamic team. As a key member of our Front Office, you will play a crucial role in providing exceptional guest experiences from arrival to departure.This exciting opportunity allows you to work in a fast-paced environment, handling a...


  • Singapore FOUR SEASONS HOTEL SINGAPORE Full time

    About Four Seasons: We're a luxury hotel in Singapore, blending into a quiet garden enclave in the heart of the city. Our Front Office Team is crucial in delivering exceptional guest experiences. Key Responsibilities:Provide personalized service to guests during arrival and departure.Respond to a wide range of guest requests and inquiries.Assess guest needs...


  • Singapore THE LOCO GROUP PTE. LTD. Full time

    Roles & ResponsibilitiesThe Super Loco GroupRestaurant Guest Relations Executive for Super Loco, up to $3,000/month + Incentives ($300-$650/month).As a Guest Relations Executive at Super Loco, you will live and breathe our values, working as a team to achieve goals and ensure that every guest receives an outstanding LOCO experience. You will do the right...


  • Singapore THE LOCO GROUP PTE. LTD. Full time

    Roles & ResponsibilitiesThe Super Loco GroupRestaurant Guest Relations Executive for Super Loco, up to $3,000/month + Incentives ($300-$650/month).As a Guest Relations Executive at Super Loco, you will live and breathe our values, working as a team to achieve goals and ensure that every guest receives an outstanding LOCO experience. You will do the right...


  • Singapore FOUR SEASONS HOTEL SINGAPORE Full time

    Roles & ResponsibilitiesAbout Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment...