Guest Service Agent
5 days ago
LOVE WHAT YOU DO? THERE IS A PLACE FOR YOU HEREBe part of our diverse and inclusive team. Job Responsibilities Accomplish Day to Day Operations Prepare workstation at the start of shift and ensure all equipment and required work materials are in order. Handle room registration of arriving guests in accordance to the Service Quality Review standards to achieve optimal customer satisfaction. Up to date of internal promotions and be familiar with the local community and famous events in town. Appropriate recommendations can be made to guests to enhance their stay in MBS and Singapore. Perform lobby ambassador duties including but not limited to the following: attend to guests upon arrival and directing guests to the designated check in / out locations; engaging and interacting with guests during the wait to enhance the guests’ arrival experience Adapt to changes and ensure adherence to organisational operating procedures and service standards. Handle the arrival and departure process of Gaming VIPs including those arriving and departing via private jet and airport limousine transfers. Handle the arrival and departure process of Non-Gaming VIPs and limousine arrival guests including room assignments and meet and greet service. Handle group arrivals by communicating with organizer/tour leader, managing room assignments, preparing room keys, welcoming group upon arrival and liaising with Express Service for wake-up call requests and In Room Dining for takeaway breakfast requests. Handle guests requests and redirect the request to the appropriate department(s) if request is not within scope and capacity of Front Office ensuring guests’ requests are followed through. Handle guest requests made through incoming calls and perform follow-up with the Command Centre. Handle guests’ s challenges and feedback and escalate to higher management if necessary Handle room check out including regular checkout, express checkout and video checkout. Support Guest Service Agents with assignment of clean rooms during check in process. Handle cashiering activities including deposits, paid-outs and foreign currency exchange Handle hotel expenses settlement of Gaming VIPs. Perform night audit function including date roll procedures and reconciliation of Front Office and Concierge TMs’ cashiering transactions Perform back-of-house roles including credit card settlement for express checkouts, guest billing enquiries, FCS requests, guest amenities arrangement, check in/out of back-to-back reservations and in-house guest high balance credit check. Liaise with Finance and Casino teams for all past dated guest
-
Guest Services Agent
3 days ago
Singapore Copthorne King's Hotel Singapore Full time**Responsibilities**: **Operations** - To ensure that all VIP arrival rooms are checked and amenities in the room prior to the guest’s arrival - To welcome and bid farewell to all VIP guest - To develop and maintain close business contact with house guest and to provide personalized service whenever possible. - Attend to guest's requests and complaints -...
-
Guest Services Agent
5 days ago
Singapore Katong Holdings Pte Ltd Full timeOverview Join us as a Guest Services Agent (GSA)at Holiday Inn Express Singapore Katong , where you’ll bring ambition, talent, and key skills to the role. As the main point of contact for our guests, GSAs are reliable, highly motivated, and multi-skilled, handling reservations, answering calls and inquiries, providing reception services, and supporting...
-
Guest Services Agent, Spa
1 week ago
Singapore Westin Hotels & Resorts Full timeJoin to apply for the Guest Services Agent, Spa role at Westin Hotels & Resorts 1 day ago Be among the first 25 applicants Join to apply for the Guest Services Agent, Spa role at Westin Hotels & Resorts Additional Information Job Number Job Category Spa Location The Westin Singapore, 12 Marina View, Singapore, Singapore, Singapore, 18961VIEW ON MAP Schedule...
-
Guest Services Agent
2 weeks ago
Singapore TOLEDO INTERNATIONAL PTE. LTD. Full timeJob Highlights Duty Meal Birthday Off Flexi Benefit Insurance Coverage Learning and Development Opportunities Special Employee rate at all IHG Hotels worldwideWhat’s the job?Guest Service Agents (GSAs) are the key point of contact for our guests. They are reliable, highly motivated and multi skilled employees who efficiently make reservations, answer...
-
Guest Service Agent
17 hours ago
Singapore Coriander Leaf Pte Ltd Full time $13,200 - $54,000 per yearJob Description - ServerWe are looking for a vibrant energetic Guest Service Agent (GSA) who best represents the Coriander Leaf brand and fits into the restaurant team. Guest service is a vital part of a GSA's responsibility to manage guest's expectations to the fullest. GSA responsibilities include:ResponsibilitiesProvide courteous, professional, and...
-
Guest Service Agent
5 days ago
Singapore HOLIDAY INN EXPRESS & SUITES SINGAPORE NOVENA Full timeWhat's the job? The Guest Service Agent is the key point of contact for our guests. They are reliable, highly motivated and multi skilled employees who efficiently make reservations, answer calls/inquiries, provide reception services and food & beverage services throughout the hotel. They work in close coordination with all employees and outsourced staff in...
-
Telephonist (Guest Services Agent)
1 day ago
Singapore THE REGENT SINGAPORE Full time**Descriptions** The Guest Services Agent (GSA) is an integral part of the Guest Services Team whose main objective is to ensure our guests are well looked after from the start. As the first and last impression of the Hotel, this high profile department carries a special responsibility. As the voice of the hotel the GSA ensures that all communication...
-
Guest Services Agent
2 days ago
Singapore DAISHO DEVELOPMENT SINGAPORE PTE LTD Full time $30,000 - $60,000 per yearBe a catalyst for change and drive sustainability forward with us at The Westin Singapore, where your passion transforms into meaningful action.As a Guest Services Agent for Service Express , you will be tasked to:Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices.Operate...
-
Guest Service Agent
2 weeks ago
Singapore Marina Bay Sands Full timeGuest Service Agent - Ticketing, Box Office Join to apply for the Guest Service Agent - Ticketing, Box Office role at Marina Bay Sands Guest Service Agent - Ticketing, Box Office Join to apply for the Guest Service Agent - Ticketing, Box Office role at Marina Bay Sands Get AI-powered advice on this job and more exclusive features. WE TAKE YOU ABOVE BEYOND...
-
Guest Services Agent, Westin Club
5 days ago
Singapore Westin Hotels & Resorts Full timeJoin to apply for the Guest Services Agent, Westin Club role at Westin Hotels & Resorts . Job Number: Job Category: Rooms & Guest Services Operations Location: The Westin Singapore, 12 Marina View, Singapore, Singapore, Singapore, 18961Schedule: Full Time Position Type: Non-Management Position Summary Process all guest check‐ins, check‐outs, room...