This is an IT support group | CUSTOMER SERVICE MANAGER

1 day ago


Singapore This is an IT support group Full time

Responsibilities:
Attending to customer queries and concerns in a timely manner and professionalism
Data entry and card programming
Process new registration and manage existing records
Handle calls and register to system accordingly
Prepare monthly service report and other reports
Check daily report for enhancement
Assist user to sign up and basic troubleshooting
Record and keep track customer feedback and daily reporting
Manpower scheduling and check daily attendance
Recruitment function including posting of recruitment advertisement, sourcing candidates via various platforms, interview, and offer managements
Update leave application in system
Coordinate social and recreational activities to promote the team work of the company
Other duties as assigned from time to time
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