Technical Operations Lead
2 weeks ago
Responsibilities:
- Managing, motivating, and mentoring technical staff, including hiring, training, and performance evaluations.
- Contributing to the development and implementation of the company's technology strategy.
- Managing and optimising the use of technical resources, including personnel, equipment, and software.
- Overseeing the implementation, maintenance, and troubleshooting of technical systems and infrastructure.
- Effectively communicating technical information to both technical and non-technical audiences, and collaborating with other departments and stakeholders.
- Ensuring the quality and reliability of technical systems and processes.
- Identifying and mitigating potential technical risks.
- Provide guidance to team members to provide accurate data for reporting and analytic purposes
- Continuous to analyse and improve SOP on a regular basis, e.g. monthly review
Qualifications:
- Strong technical knowledge in relevant areas (e.g., device lifecycle management).
- Ability to lead, motivate, and manage teams effectively.
- Understanding of ITIL methodologies and best practices.
- Excellent written and verbal communication skills.
- Ability to identify and resolve technical or personnel or customer satisfaction issues.
- Ability to align technical initiatives with business goals.
- Ability to make sound decisions related to technical or personnel or customer satisfaction matters.
Mentoring
Cell
Troubleshooting
Dashboard
Reserves
Technical Operations
Defense
Reliability
Analytics
PMP
Customer Satisfaction
Reporting
ITIL
Project Delivery
Delivery Management
Document Review
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