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Customer Service Executive

2 weeks ago

Singapore Good Job Creations (Singapore) Pte Ltd Full time

(Job ID: 949028)
Responsibilities :
Visit Customer’s residence or office to:
Check cargo volume for Quotation Arrangement. (Conduct Job/pre-move survey at customer’s residence or office for pre-moving.)
Provide cartons for packing / Pick up empty cartons, Reservation for Condo’s elevator use.
Cargo moving in / out (join packing crew for packing list arrangement & customer care).
Import/Export documentation Arrangement.
Communicate (email/phone) with current and prospective Japanese clients, providing any required information and maintaining correspondence (between overseas branch & location based) throughout the removal process.
Customer Care
Scheduling for Pick up / Delivery (Schedule time of shipment & modes of transportation for materials).
Explain about House Moving Rules & Regulation.
Create & submit Quotation / Invoice accurately (Identify logistical details, address to all expectations, service requirements and concerns of clients' relocation).
Material purchase/stock taking arrangement (Estimate material, time and staff requirement for a given job based on job specs).
Attending to House Removal export packaging with moving/packing crew and ensure the move takes place at the most convenient time.
Schedule management (for each customer’s move in / out) - Plan work schedule on Off-site survey with HHM crew.
Sending weekly sales results/reports (job record/ troubles if any) to Management.
Job closing (Costing) & invoicing for all jobs assigned.
Off-peak season – Work closely with Operations (Ocean) department to process import and export documentation required based on the job requirements provided by the customer.
Any other ad-hoc duties assigned.
Requirements :
Minimum 2 years
of sales/customer service experience in relevant qualifications associated with Household Move Coordination.
Ability to communicate (written and spoken) fluently in
Japanese
for liaising with
Japanese speaking
counterparts.
May be required to work on Saturdays. Off-in lieu will be granted.
Must be proficient in Microsoft Office and any other standard industry software.
Self-motivated, well-organized individual which revolves around the completion of documentation and invoicing.
If you are interested in the role, please feel free to contact me at
Please kindly refer to the Privacy Policy of Good Job Creations for your reference:
EA Personnel Name: Ochi Madoka
EA Personnel Registration Number: R24125474
EA License No.: 07C5771
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