Front Desk Executive

2 weeks ago

Singapore DENTALIS PTE. LTD. Full time
About the Role
At Dentalis, we're seeking a polished, service-oriented professional to be the welcoming face of our clinic. As our Front Desk Executive, you'll be the ambassador of first impressions, dedicated to elevating every patient interaction with warmth, efficiency, and meticulous attention to detail. If you're ready to bring world-class service to healthcare and thrive in a fast-paced yet harmonious environment, we invite you to join our team.
Key Responsibilities
As a Dentalis Front Desk Receptionist, your role will encompass three core areas:
Five-Star Patient Experience
  • Provide a concierge-level welcome to all patients, ensuring they feel valued and comfortable from the moment they arrive.
  • Manage all communications (phone, WhatsApp, email, walk-ins) with utmost professionalism and a polished demeanor.
  • Curate seamless appointment scheduling with perfect timing, optimizing both patient convenience and clinic efficiency.
  • Anticipate and address patient needs with attentive service, going above and beyond to ensure their comfort.
  • Dispense medications accurately according to doctors' prescriptions.
Service Excellence Operations
  • Maintain impeccable front desk operations and uphold the highest standards of clinic ambiance.
  • Ensure flawless patient registration and billing processes, maintaining accuracy and efficiency.
  • Process CHAS/Medisave claims with precision and in a timely manner.
  • Serve refreshments to patients with thoughtful hospitality.
Clinic Operations Precision
  • Maintain impeccable cleanliness of the reception area, pantry, and toilets.
  • Uphold meticulous record-keeping in full compliance with PDPA regulations.
  • Coordinate with dental laboratories with clockwork reliability.
  • Manage inventory of dental products and supplies, ensuring adequate stock levels.
  • Provide comprehensive administrative support to the clinical team, contributing to seamless clinic operations.
Our Ideal Candidate
  • Minimum N/O Levels or ITE certification.
  • Exceptional command of English (proficiency in Mandarin/Malay advantageous).
  • Impeccable grooming and professional presentation is a must.
  • Possesses natural warmth and an innate ability to put others at ease.
  • Demonstrates meticulous attention to detail in all tasks.
  • Exhibits grace and composure when working under pressure in a fast-paced environment.
  • Ex-SQ crew welcome
Why Join Dentalis?
Joining Dentalis means becoming part of a team that values your well-being and professional growth:
  • Consistent Daytime Hours: Enjoy predictable schedules with no evening or night shifts.
  • Predictable Schedule & Work-Life Balance: Benefit from a 5.5-day work week with no overtime culture.
  • Premium Service Skills Development: Opportunity to hone and develop world-class service skills.
  • Values Excellence: Be part of a team that deeply values excellence in patient care and upholds high service standards.
Location & Work Hours
  • Location: 52 Craig Rd, Singapore
    Mins walk from Tanjong Pagar | Maxwell | Outram MRT stations
  • Work Hours: Mon-Fri 9:00 am-6:00 pm, Sat 9:00 am-1:00 pm
    5.5-day work week | No night shifts | No overtime culture - great work-life balance
How to Apply
If you're ready to bring world-class service to healthcare and are passionate about creating exceptional patient experiences, email your resume to: with Subject: Front Desk Executive.
At Dentalis, we don't just meet expectations - we redefine them, one exceptional patient experience at a time.

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