Senior Clinic Front Desk Executive

5 days ago

Singapore EDGE HEALTHCARE ORCHARD PTE. LTD. Full time

**Senior Front Desk Executive - Edge Healthcare**:
**Full-Time**

Edge Healthcare is a dynamic, patient-focused physiotherapy and osteopathy clinic with multiple locations in Singapore. We’re seeking a highly organised, friendly and experienced **Senior Front Desk Executive**to help manage day-to-day clinic operations, provide an exceptional patient experience, and support a growing team of healthcare professionals.

**Job Description & Responsibilities**:
As a Senior Front Desk Executive, your duties will include—but are not limited to—the following core areas:
**️**Reception & Communication**:

- Greet all patients and visitors warmly and professionally
- Manage enquiries about services, pricing, and availability
- Notify practitioners of patient arrivals and updatesHandle incoming mail, deliveries, and ad hoc correspondence on behalf of the clinic

**Appointment & Patient Management**:

- Register new patients and verify information accurately
- Schedule, reschedule, and confirm patient appointments
- Maintain and update practitioners’ calendars dailyEnsure timely follow-up bookings and diary optimisation

**Financial & Administrative Duties**:

- Process patient payments and maintain daily payment records
- Generate payment summaries and reports for end-of-day reconciliationSupport general administrative tasks such as filing, document scanning, and clerical duties

**Facility & Inventory Management**:

- Oversee the presentation and cleanliness of the reception and common areas
- Ensure accurate room allocation and preparation for each practitionerMonitor clinic stock levels and assist with supply orders as needed ‍

**Leadership & Operational Support**:

- Support onboarding and training of new front desk staff
- Assist the clinic manager in daily operations and oversight
- Manage escalated patient concerns with empathy and professionalism
- Offer feedback on improving workflows and front desk efficiency
- Stay informed of best practices and industry standards to help enhance patient satisfaction

***Requirements**:

- Minimum 3 years’ experience in a front desk or administrative role in healthcare
- Strong interpersonal and communication skills
- Comfortable managing multitasking in a fast-paced environment
- Proficient in Google Workspace and appointment scheduling toolsHigh attention to detail, polished appearance, and a warm, patient-centric attitude

**What We Offer**:

- Competitive salary and performance incentives
- Supportive team culture in a progressive healthcare environment
- Modern clinics in prime Singapore locations
- Staff healthcare perks and internal training opportunities

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