Vp, operational excellence

3 weeks ago


Singapore Charterhouse Partnership Singapore Full time

VP, Operational Excellence (Banking) - Exclusive Mandate We are seeking a highly skilled Operations Excellence Specialist to join our client’s team and lead the transformation of operations within their organization. The ideal candidate will drive operational excellence through process optimization, automation, and a client-focused approach. This role requires expertise in banking operations, process reengineering, and project management, with a focus on building resilience, efficiency, and customer-centric outcomes. Process Management: Oversee the end-to-end process mapping to identify inefficiencies and pain points, leading initiatives to streamline and simplify operations. Establish and maintain a framework for process management standards, ensuring consistency across the organization and with partners. Lead post-implementation reviews to capture lessons learned and continuously refine and improve processes. Strategy and Planning: Lead the adoption of innovation and improvement strategies to optimize operational processes, integrating design thinking and automation where appropriate. Develop and implement initiatives that streamline processes and enhance efficiency, reducing costs and improving resilience. Formulate and execute plans for process simplification and automation to support operational scalability and growth. Business Performance and Management: Collaborate with key internal and external stakeholders to implement new systems, processes, and controls, and assess current operations to drive improvements. Build strong partnerships with teams across the organization, ensuring the effective implementation and adoption of operational improvements. Monitor progress and success metrics for process improvements, ensuring that all initiatives are aligned with business goals. Project Management: Manage or contribute to key operational projects, including providing business requirements, reviewing documentation, and guiding project teams to successful execution. Liaise with cross-functional teams, such as Technology, Risk, and Business Units, to ensure that project goals align with organizational objectives. Monitor project progress, address issues as they arise, and ensure that cost savings and operational improvements are achieved. Qualifications: Bachelor’s degree in related field. 10+ years of experience in operational roles within banking, financial services, or consulting industries. Experience with process improvement methodologies (e.g., Lean, Six Sigma) and a track record of successfully delivering process optimization projects. Extensive expertise in banking processes across various business lines and functions, with strong skills in process improvement and project management. Proven experience in delivering large-scale Business Process Reengineering (BPR) initiatives within the banking and financial services industry. Deep understanding of banking operations, regulatory requirements, and compliance standards across multiple regions, including Singapore and Malaysia. Strong understanding of operational processes and systems, with the ability to drive transformation across multiple teams and functions. Proven ability to manage complex stakeholder relationships and implement large-scale operational improvements. Excellent project management skills with a focus on delivering measurable outcomes. Please reach out to Matthew Ng at or send your CV to for a confidential discussion. Only successful candidates will be notified. EA License No: 16 S8066 | Registration No. R1108941 #J-18808-Ljbffr


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