Program Manager, Information Technology

Overview We are seeking a strategic and decisive Program Director with a passion for mentoring and leading cross-functional teams to join our team. This role is responsible for overseeing the execution of complex programs and portfolios from initiation to completion, including setting direction, managing risks, defining processes, and ensuring delivery within scope, time, and budget. You’ll play a key role in driving Agile adoption, and fostering collaboration across multidisciplinary teams and aligning strategic IT program goals with RWS business strategies. Responsibilities Strategic Programs Leadership Defines and leads the strategic direction for cross-functional programs and portfolios from initiation to completion, ensuring alignment with RWS’s business goals and long-term vision. Oversees multi-year, interdependent programs that span multiple business units or major enterprise initiatives. Portfolio and Process Management Develops and maintains portfolio roadmaps, refines processes and procedures, and implements portfolio-level risk management plans. Monitors performance metrics to ensure consistent delivery and continuous improvement across all programs. Stakeholder and Team Engagement Partners with business leaders to establish program goals that support organizational strategies and enhance stakeholder value. Directs internal teams and external vendors to achieve program outcomes that contribute to RWS’s mission of creating a World of Wonder. Agile and Operational Excellence Designs and enforces operating policies that support scalable and efficient program execution. Drives the adoption of Agile methodologies and the Scrum framework across teams and projects, fostering a culture of responsiveness and innovation. Risk and Resource Management Identifies and mitigates risks that may impact program delivery, ensuring proactive issue resolution. Manages resource allocation across programs to maintain delivery within scope, time, budget, and quality constraints. Team Development and Coaching Leads multidisciplinary teams across various levels, including internal personnel, vendors, and clients. Coaches team members on Agile practices and Scrum values, while mentoring professionals to build a high-performing, collaborative environment. Qualifications Bachelor’s degree in Information Technology, Computer Science or a related field. Extensive experience in the ICT field, including at least 8 years in a Programme/ Project Management role. Proven track record of programme planning and programme implementation for a portfolio of programmes. Experience in creating and managing portfolio roadmaps prioritisation, overall programme resource management, inter-dependency analysis, and organisational constraints to validate and communicate the portfolio components sequencing, dependencies, and strategic alignment. Experience with Product development and management, Agile practices and methodology, project management methodologies and tools, as well as Scrum process framework. Skills Proficient in Agile practices and methodology, project management methodologies and tools, as well as Scrum process framework. Experience in strategic planning, leading and implementation of a portfolio of ICT projects, ensuring the completion and integration of interdependent programs and parts. Excellent communication skills, capable of effectively influencing various internal and external stakeholders and partners. Excellent strategic thinking, problem-solving and decision-making skills. Strong communication and interpersonal skills, with the ability to collaborate and communicate effectively with senior leadership. Strong people and performance management skills and able to lead cross-functional teams. Seniority level Mid-Senior level Employment type Full-time Job function Information Technology Industries Hospitality and Gambling Facilities and Casinos #J-18808-Ljbffr