Contact Centre Agents

1 day ago

Singapore ALLIANCE MEDINET PTE. LTD. Full time

Overview We are seeking a capable and confident Contact Centre professional who can bring valuable experience and sound judgement to our team. In this role, you will be the first point of contact for customers or patients, handling incoming queries via phone and email. You will play an essential part in ensuring a positive customer experience by addressing enquiries, providing accurate information, and supporting an efficient resolution of issues. Opportunity We are a team of customer-focused professionals who believe that delivering great experiences makes a real difference. This is your chance to be part of a team that values empathy, service quality, and teamwork. You will play a vital role in supporting patients, healthcare partners, and corporate clients by providing accurate information and timely assistance. How You Will Make an Impact Serve as the first point of contact for all customer and member enquiries. Provide accurate and timely responses to queries related to healthcare or employee benefits, eligibility, and claims. Assist callers in navigating our platforms, applications, and website to access available services. Issue emergency Letters of Guarantee (LOG) and record necessary details in the system. Update customer records promptly and accurately in the system. Handle complaints and complex enquiries professionally, using sound judgement to resolve issues or escalate when required. Demonstrate the ability to assess situations, identify potential risks, and take appropriate action in line with escalation protocols. Support the Contact Centre Team Leader and Management with any other assigned duties. Qualifications At least 2 years of experience in a call/contact centre environment, preferably with exposure to healthcare or insurance. Strong customer service and active listening skills, with the ability to handle high call volumes professionally. Excellent communication skills and good overall computer proficiency to navigate multiple systems. Able to work under pressure with accuracy and attention to detail. Experience in handling complaints and escalations, or the potential and willingness to be trained for escalation handling. Willingness to work rotating shifts, including weekends and public holidays. Only shortlisted candidates will be notified #J-18808-Ljbffr

  • Contact Centre Agent

    2 weeks ago

    Singapore SG 400 CIBT Singapore PTE Ltd Full time

    Consultants will provide status checks when clients request updates and will work with processing and despatch teams to ensure customer satisfaction. Consultants will perform processing preparation activities when workload allows. Consultants will also be responsible for some internal sales activities in relation to our Special Services...

  • Contract for Service Contact Centre Agent

    2 weeks ago

    Singapore Ministry of Defence Singapore Full time $104,000 - $130,878 per year

    Central Provident Fund BoardCasualClosing on 30 Sep 2025What the role isOur Customer Service Department serves as the primary interface between our organisation and CPF members. As part of the Customer Service Team, you will play a crucial role in assisting CPF members in making well-informed decisions about their CPF savings by understanding and addressing...

  • Assistant Manager, Customer Contact Centre

    1 week ago

    Singapore Changi Airport Group Full time

    We are looking for a highly driven and energetic individual to handle and manage the day-to-day operations for the Commercial Customer Contact Centre. You will play a critical role in managing the customer contact centre and service team. You will work closely with internal stakeholders and outsourced partners to achieve a top-class customer experience,...

  • Contact Centre and Unified Communication Engineer

    1 week ago

    Singapore ARGES GLOBAL PTE. LTD. Full time

    **Role Overview - ** The role of Contact Centre & Unified Communications Engineer is ownership, management and delivery of Contact Centre and Unified Communications infrastructure requests throughout their lifecycle. The scope covers all aspects of Voice and Data networking including traditional Data requests, MPLS, IPT, Contact Centres and Wi-Fi and may...

  • Contact Centre Lead

    2 weeks ago

    Singapore ZENTACT SYSTEMS PTE. LTD. Full time

    **Role: Contact Centre Lead** **Location: Singapore** **Client: IT Services (Govt Project)** **Duration: Permanent **Responsibilities**: - Support the day-to-day Contact Centre operations for GovTech Operation Centre - **Oversee and monitor performance of customer service officers to ensure service levels are met**: - Handle complaints/ feedback and...

  • Contact Centre Manager

    3 days ago

    Singapore Crawfort Pte Ltd Full time

    You will be responsible for the following: Responsible to recruit, train, coach and lead contact centre representatives to ensure high satisfactory of customer service level at all time. Implement manpower planning in line with call volume and calling capacity. Schedule and roster contact centre team considering call arrival pattern and shrinkage. Resolving...

  • Contact Centre Executive

    2 weeks ago

    Singapore 5 STONES HRM PTE. LTD. Full time

    You will be required to: - Attend to enquiries on various fronts, effectively maintaining our Contact Centre's high level of accessibility - Empathize with customers, and offer clear and relevant advice - Provide policy recommendations and refer customers to client advisers for more comprehensive explanations - Perform post-case administration for future...

  • IT Director, Contact Centre

    2 weeks ago

    Singapore Hays Full time

    **Your new company** Your new firm is a market leader in the logistics and supply chain industry with strong branding. This is a newly created position as part of their digital transformation journey to digitalise their Contact Centre. **Your new role** - Spearhead the digital transformation of legacy infrastructure to cloud environment and take ownership...

  • Contact Centre Manager

    4 weeks ago

    Singapore Crawfort Pte Ltd Full time

    You will be responsible for the following: Responsible to recruit, train, coach and lead contact centre representatives to ensure high satisfactory of customer service level at all time. Implement manpower planning in line with call volume and calling capacity. Schedule and roster contact centre team considering call arrival pattern and shrinkage. Resolving...

  • Contact Centre

    4 weeks ago

    Singapore ELITEZ PTE. LTD. Full time

    Roles & ResponsibilitiesStart date: 22 Sep 25 (Training will also be on 22 Sep 25, 3-4 weeks training)Location: Raffles CentreFull day temp:Working Days: Monday to Sunday, including Public Holidays Working Hours: 8am to 10.30pm (shift-based coverage), 9 hrs per day including 1 hr lunch break, (shift interval 8am,9am, 10am,1.30pm) Work Week: 5 days per...