Senior/ Human Resources Executive

Join to apply for the Senior Human Resources Executive role at IHG Hotels & Resorts. As the Senior Human Resources Executive, you will support the Director of Human Resources in delivering a full spectrum of Human Resources services with efficiency, professionalism, and warmth. This role plays a pivotal part in managing day‐to‐day Human Resources operations, supporting talent acquisition, employee engagement, learning and development coordination, and compliance matters. Responsibilities Partner with Director of Human Resources to implement Human Resources strategies and initiatives aligned with the overall business objectives. Manage end‐to‐end recruitment processes, including job postings, candidate screening, interview coordination and onboarding. Conduct Human Resources interviews and participate in talent selection when required. Oversee and ensure smooth execution of onboarding, orientation, and probation review processes. Maintain and update colleague records in HRIS and personnel files in compliance with data privacy requirements. Support colleague lifecycle matters such as confirmation, transfers, promotions, resignations, and exit interviews. Administer and promote colleague benefits, ensuring clarity and accessibility for all team members. Facilitate internal communication and engagement activities to drive colleague satisfaction. Act as a point of contact for Human Resources‐related enquiries and provide timely and accurate advice to team members and department heads. Financial HR Support Support all programmes and activities for the purchasing of supplies, equipment, facilities and services necessary to maintain an efficient office. Monitor Human Resources‐related expenses and ensure proper documentation and cost control. Raise purchase requisitions and work with vendors to ensure cost‐effective procurement of Human Resources services and supplies. Work closely with Director of Human Resources in ensuring that the Budget, Forecast and Accruals for Human Resources‐related expenses are accounted for. Guest Experience Support a people‐first, service‐oriented culture through active listening, open communication, and thoughtful Human Resources practices. Foster teamwork and delivery quality service throughout consistent daily communication and effective coordination with colleagues across all departments. Take ownership of guest experience scores across both internal and external channels – including mystery audits, brand standard evaluations, internal surveys, and online guest reviews. Ensure the team is equipped with the necessary tools, training and resources to consistently deliver exceptional service. Culture a 'can‐do' culture that empowers colleagues to go above and beyond, with regular recognition of efforts at daily, weekly and monthly intervals. Contribute to shaping a positive and inclusive work environment aligned with IHG's Winning Ways and uphold the IHG Commitment in all aspects of leadership and service, even behind the scenes. Responsible Business Support the implementation of IHG's Responsible Business initiatives by developing and promoting programmes aligned with corporate social responsibilities goals. Ensure full compliance with the Employment Act and other relevant regulations; strict adherence to all hotel and company's policies and procedures. Support and drive full compliance in Brand Standards and Human Resources audit requirements. Assist with internal and external audits, including documentation preparation and follow‐up actions. Uphold ethical Human Resources practices and maintain strict confidentiality in handling colleague information. Participate in hotel's Responsible Business programmes and promote sustainability and social responsibility initiatives. Ensure Heart of House facilities are maintained to brand standard in collaboration with relevant departments. Maintain compliance with all applicable laws, rules, regulations, standards, and with emphasis on food hygiene and responsible service of alcohol. Qualifications Diploma or Degree in Human Resources Management, Business Administration or a related field. At least 4 years of relevant Human Resources experience. While prior experience in hospitality or service‐oriented industry is an advantage, it is not a prerequisite. Good knowledge of local employment laws and Human Resources best practices. Strong proficiency in Microsoft Office (especially Excel, Word, and PowerPoint); experience with Roubler and SimplePay is advantageous. Excellent interpersonal and communication skills, with the ability to relate to people at all levels. Fluent in both spoken and written English; additional language proficiency a plus. Proactive, eager to learn, and able to contribute in a fast‐paced, dynamic setting. Positive attitude, approachable personality, and strong team spirit. Meticulous attention to detail and a commitment to excellence. Excellent organization and time‐management skills - able to manage multiple priorities effectively. High integrity, confidentiality and professionalism. Passionate about people and building a vibrant, collaborative workplace. What We Offer We'll reward your hard work with a competitive salary and a comprehensive benefits package – including generous room and dining discounts, exceptional training opportunities and a strong support for your ongoing career development. Join us and you'll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans. #J-18808-Ljbffr