Customer Response Officer

2 weeks ago

Singapore SIA Engineering Company Ltd Full time

The Customer Response Officer (CRO) is responsible to the Customer Response Executive (CRE) for the following:

Responsibilities

  • Serve as a focal point of contact for customer on aircraft status monitoring, work progression and smooth running of daily operations.
  • Updating of flight schedules into WATS and SAP and ensure that all re-timed flights are manually amended in WATS.
  • Ensure precise and on time communication regarding all schedule disruptions.
  • Generate daily flight movement report.
  • Ensure that E/OHFs are correctly raised for all chargeable transits.
  • Collating seasonal flight schedules
  • Scanning and forwarding of tech logs/fuel chits/TR check sheets to MCC/airlines.
  • Monitor and manage incoming telex and emails from Airlines regarding changes to a/c type, equipment, work requirements to ensure customers' requests are processed.
  • Follow through with differing post-flight operating procedures, depending on the airline requirement.
  • Send delay reports to customer MCC, update delay reports into CAMS and consolidate all reports for weekly reporting.
  • Keep track of all details regarding AOG and Ad-hoc requests.
  • Performs such other duties as assigned to him/her by the Customer Response Executive (CRE)

Requirements

  • Dip/Nitec in Engineering or similar field is preferred
  • At least 2 years working/professional in the aviation industry
  • Strong analytical and interpersonal skills
  • Good communication and writing skills
  • Independently and make good judgment
  • Working Hours: Shift Work

SIAEC is proud to have received the 2024 'Gold Standard in Excellence in Talent Management & Acquisition Award' from the Singapore Human Resources Institute.

At SIA Engineering, we are committed to ensuring your personal information is protected and never misused. Personal data collected will be used or disclosed only for the purposes of your job application and potential employment with SIA Engineering, such as for assessing and evaluating your suitability for employment in any current or prospective position within the organization and verifying your identity and accuracy of the personal details and other information provided.

By submitting your application for this position, you consent to:
a) the collection, use and disclosure of your personal data by SIA Engineering for the purposes of your application and potential employment with SIA Engineering, including disclosing such personal data to any of SIA Engineering's subsidiaries, affiliates or related corporations (if necessary for the processing of your job application); and
b) SIA Engineering's retention of your personal data for 1 year for consideration of future job opportunities (where applicable)

We thank all candidates for your interest in SIA Engineering Company, and regret that only shortlisted candidates will be notified.

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