Customer Service Officer
1 day ago
A customer service officer is one whose primary role is to respond to a variety of customer inquiries and requests through the telephone, in person (i.e., over the counter), or by using internet platforms such as the social media.
Depending on the nature of the company, the kind of requests and inquiries customers usually make may be on products and services, such as business and loan accounts, savings, telephone banking, checks, and internet services - for a bank.
Others may include death and disability insurance, superannuation products, and income protection - for an insurance company.
Basically the job description of a customer service officer involves acting as a liaison between the company and customers (acting as the company gatekeeper), and assisting with orders, complaints, errors, and lots of other queries.
The service officer is expected to interact with customers. This will enable him/her to provide and process information in response to customer concerns, inquiries, and requests about offers by the company.
Other duties usually in the job description of a customer service officer entails analyzing the behaviors of customers, their wants and needs, through various customer experience research methods like surveys, in-person interviews, and usability studies.
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Customer Services Officer
7 days ago
Singapore SAFRA National Service Association Full time**Customer Services Officer (4 months maternity cover)** **1. Main / Key Responsibility(ies)**: Perform Customer Service duties at the frontline counter. - Attend to general members’ and guests’ enquiries on Clubhouse and association level activities and facilities. - Process all Clubhouses booking in the computer system (SAFRA Management System -...
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Customer Service Officer
5 days ago
Singapore SAFRA National Service Association Full timeCUSTOMER SERVICES OFFICER - SAFRA TOA PAYOH Singaporean or Singapore Permanent Resident only Responsibilities Performs opening of front desk activities. Receive members / guests at the counter. Check the member's membership card and NRIC. Receive /
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Customer Service Officer
2 days ago
Singapore Logistic service company Full timeCompany Name: Logistic service company Job Title: Customer Service Officer (ID8027) Hours per Week: Monday to Friday 8am to 5:30pm. Location: Tampines, Northeast, Singapore Job Category: Customer Service Job Description: Order processing and responsible for the coordination and preparation of all necessary documentation. Liaise with...
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Customer Service Officer
3 days ago
Singapore SAFRA National Service Association Full timeCUSTOMER SERVICES OFFICER - SAFRA TOA PAYOH Singaporean or Singapore Permanent Resident only Responsibilities Performs opening of front desk activities. Receive members / guests at the counter. Check the member's membership card and NRIC. Receive / transfer calls and call back. Take booking / reservation of sport facilities (for selected facilities...
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Retail Store Room Assistant
2 weeks ago
Singapore Customer Service Officer (Luxurious Beauty Spa) Full timeOur clients are well-known Luxury Retail Brands. We seek a store-based Store Room Assistant to join the dynamic team. - Location: Town/Central - 5-days work week - Permanent / Full-Time position **Responsibilities**: - Handling in-coming / out-going stock for the boutique outlet. - Perform quantity and quality checks for the incoming stock from when...
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Customer Service Officer
4 days ago
Singapore UNITED PARCEL SERVICE Full timeExplore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...
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Customer Service Lead
7 days ago
Singapore UNITED PARCEL SERVICE Full timeExplore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...
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Customer Service Officer
2 days ago
Singapore VINCO SERVICE PTE. LTD. Full timeResponsibilites - Process orders and prepare cargo delivery documents. - Investigate customer complaints and stock discrepancies upon delivery. - Assist in arranging cargo and follow up receipt/delivery status. - Plan and track local cargo delivery - Updates and monitor picking accuracy and warehouse activities. - Liaise and coordinate with warehouse and...
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Customer Service Officer, Front Desk
1 hour ago
Singapore SERVICE CONNECTIONS HR CONSULTANCY PTE. LTD. Full time**PERMANENT JOBS!**: **CUSTOMER SERVICE OFFICER, FRONT DESK**: **SINGAPOREANS/ PRs ONLY**: **( **Salary - $1,700.00 - $2,500.00)**: **LOCATION** Central (Ang Mo Kio / Bishan / Sin Ming) **JOB DESCRIPTION** - Support the department’s daily operations - Liaise with different stake holders for the registration - Attend to phone calls and walk-in customer...
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Customer Service Officer
1 day ago
Singapore BEER HAVEN Full time**Customer Service Officer Job Description**: We are looking for a skilled customer service officer to oversee the daily operations of our outlet. As a customer service officer, you will ensure that customer are welcomed when they arrive and that they are accompanied to their room or seat. You will manage the hall and room activities. To ensure success as a...
