Lyreco Switzerland AG | Customer Support Specialist

1 day ago


Singapore Lyreco Switzerland AG Full time

Customer Support Specialist (Non Catallogue Product)
Apply locations: Singapore Woodland
Time type: Full time
Posted on: Posted 2 Days Ago
Job requisition id: JR-1000023915
Main contact for KAM to manage customer NC inquiry to ensure efficiency in NC management between internal stakeholders and the customers to achieve a seamless customer NC order process experience with Lyreco.
Address customers' requests and queries on Non-Catalogue items that are not available within Lyreco.
Analyse customer information and needs to improve customer relationships and experience.
Execute order processing and order fulfilment tasks.
Gather customer feedback from multiple sources including surveys.
Identify risks associated with different approaches of business process change.
Implement business process improvement solutions to achieve effectiveness in customer service operations.
Maintain the client contact database to ensure it is up-to-date.
Provide feedback and suggestions on how to improve processes.
Record customers' requests and follow-up actions into the database system.
Support the implementation of appropriate customer service channels and solutions for managing customers' concerns.
Liaise with the Sourcing team for follow-up actions as required.
Perform any other ad hoc duties within the job scope as required by management.
The Lyreco Group
is the
European Leader
and the third largest distributor of workplace products and services in the world. A privately-owned company since 1926, Lyreco is now present in 25 countries with 13 partners in 15 additional countries, operating in 40 different countries across the globe.
A global workplace solutions company with 12,000 employees, Lyreco’s mission is to deliver sustainably what any workplace needs, so its people can focus on what matters most. We are pioneers, today and tomorrow, in delivering what any workplace needs, from workplace products to services, anywhere you work. We are active in the areas of office supplies, print services and consumables, PPE and safety solutions, coffee and catering, hygiene and cleaning, furniture and ergonomics solutions, and wellbeing services.
Our Values
With our core values of
Excellence, Passion, Respect , and
Agility
driving every decision, and a perfect blend of people, technology, and our corporate social responsibility strategy, we aim to deliver a great working day for our people and our customers. We strive for perfection in everything we do, and we really care for our customers. We believe in trust, respect, and ethical behaviour, and we remain agile with our ability to anticipate, innovate, and adapt to change.
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