DC Ops Technician III

14 hours ago

Singapore HSBC Full time

HSBC – Downtown Core, Central Singapore
Job Summary
DC Ops Technician III - SG
role at HSBC. The Data Center Operations Technician owns the responsibility of all IT infrastructure, including customer configurations, within the data center environment ensuring all customer server environments are secure, operational and maintain 99.999% uptime.
Work Location:
Onsite-Singapore
Work days/Hours:
2nd Shift, Mon-Fri, 2pm to 11pm
Location:
Serangoon
Responsibilities
Responsible for monitoring and prioritizing an internal ticketing system to provide customer support
Provide operating system storage troubleshooting, along with storage upgrades, hardware troubleshooting and RAID configuration changes
Provide hardware support and upgrades for servers running Microsoft Windows Server, Red Hat Enterprise Server, Ubuntu Linux or VMware ESX Server
Provide operating system administration which can include setting up OS network IPs, fresh OS installs (using PXE), firmware updates and basic OS troubleshooting
Installation or removal of fiber or copper cabling with Layer 1 network skills, including testing and connectivity issues
Installation of network device hardware including switches, firewalls, load-balancers and security appliances
Installation of hardware on storage devices including DAS and NAS arrays
Complete customer maintenance requests including hardware modification, OS installation, cabinet mounting and required cabling
Process equipment returning to the secured inventory stockroom
Process hard drives containing data through the drive wiping and destruction processes
Process materials for disposal and execute physical movements of inventory
Coordinate and complete all auditable controls
Pull and assign items to fulfill customer contracts (advanced capacity)
Demonstrate strong performance in a continuous, measurable manner
Provide fanatical support with passion and enthusiasm to customers and coworkers
Communicate honestly and transparently to build trust with customers and coworkers
Qualifications
Minimum 2 years experience in a data center environment or equivalent technology background
Minimum 2 years experience or familiarity with building, repairing or upgrading hardware components
Minimum 2 years experience in a customer service-oriented position (preferred)
High School Diploma or equivalent required
Strong understanding of storage RAID configurations
Ability to work a flexible schedule, including holidays and weekends (24x7x365)
Must be able to lift 70 lbs. overhead
Equal Employment Opportunity
We are an equal employment opportunity employer and do not discriminate based on age, color, disability, gender identity or expression, genetic information, marital status, nationality, race, religion, or any legally protected characteristic. If you require accommodation during the interview or employment process, please let us know.
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