Dc Engineering Ops

3 days ago

Singapore Singtel Full time

**DC Engineering Ops (CNOC) Intern**:
**Date**:18 Feb 2025

**Location**: Singapore, Singapore

**Company**:Singtel Group

**Be a Part of Something BIG**

Singtel is an established and long-term operator of high-quality Data Centre in Singapore and is one of the largest DC operators with Tier 3+ and Tier 4 data centre standards. Supported by a team of staff with more than 20+ years of data centre experience, we are keen to train new talents to join the team supporting Data Centres.

**Make an Impact by**:

- **Operations Management**
- Ensure incidents are responded and attended to, or escalated for 2nd/3rd level resolution based on criticality, impact and SLA
- Customer Request fulfilment and system management such as Electronic Visitation Management System
- Remote Hand support for - media management, visual inspection, reboot devices, staging room, physical connect/disconnect of HDD, network cable connectivity test, insertion of fire SFP
- Manage equipment movement, asset tagging, labelling and tracking
- **DC Facilities Management**
- Perform Event Monitoring for all Data Centre Facilities infrastructure to ensure Data Centre is in normal function both upstream and downstream (eg. UPS, power, temperature control, humidity, water detection sensor, etc.).
- Ensure all DC supporting infrastructure (i.e. Environment Monitoring System (EMS), Access Control Systems, Electronic Visitation Management System.etc) are functioning well.
- Update and maintain all DC related documentation including scheduled reports generation
- Ensure adherence to all standard operating procedures (SOP), method of procedures (MOP), and emergency response procedures (ERP) established for the critical environments, as well as the formal change control process.
- Coordinate with various stakeholders to fix the technical issues on time to provide timely support to customers.
- **Customer Management and other requirements**
- Liaise with internal and external customers and ensure that customers’ contractual service level agreements are met
- Perform other duties such as access clearance, change request and participate projects as required

**Skills for Success**:

- Currently pursuing a Diploma in TP Engineering school
- General technical and functional knowledge of data center infrastructure to include electrical and mechanical systems, fire detection and protection systems, building management systems, equipment maintenance, space planning, construction of critical facilities environment
- Team player who is also able to perform independently
- Able to multi-task and work under pressure
- Well organized and able to reschedule priorities as circumstances change
- Good communication skills (both verbal & written)
- Analytical with good problem solving skills
- Positive attitude and proactive

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