Service Request Administrator

5 days ago

Singapore U3 InfoTech Pte Ltd Full time

**Job Title**: Service Request Administrator (with DC Ops Support)

**Location**: Singapore, Buona Vista

**Contract Type**:12 MONTHS, CONTRACT

**Salary**: Up to $3,000 per month

**Working Hours**:40 hours per week + 1 Saturday each month (rostered)

**Experience Required**: Minimum 1 year (Government sector experience is an advantage)

**Job Overview**

**Key Responsibilities**
- Service Request (SR) Management_
- Raise and manage service requests (SRs) via the ITSM portal.
- Follow up with BAU teams to ensure timely closure of SRs.
- Act as liaison with external agencies for SRs and communications.
- Maintain accurate records of past and ongoing SRs for reporting and tracking.
- Data Center (DC Ops) Support_
- Assist with daily data center operations, monitoring, and incident handling.
- Provide hands-on support for hardware installation, troubleshooting, and maintenance activities.
- Coordinate with vendors and internal teams for escalations and scheduled maintenance.
- Ensure compliance with security and operational protocols within the data center.
- Support audits, asset management, and documentation of DC Ops activities.

**Requirements**:

- Minimum 1 year of relevant experience in IT Service Desk, ITSM, or DC Ops support.
- Strong knowledge of ITSM tools and Microsoft 365.
- Familiarity with data center environments (access control, hardware handling, monitoring).
- Excellent written and verbal communication skills.
- Strong organizational skills with a positive, solution-driven attitude.
- Government sector experience will be an advantage.

U3 Privacy policy for job applicants: When you apply, you voluntarily consent to the collection, use, and disclosure of your personal data for recruitment/employment and related purposes

**Job Type**: Contract
Contract length: 12 months

Pay: Up to $3,000.00 per month

Work Location: In person

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