Senior Service Request Manager

2 weeks ago

Singapore beBeeIT Full time $36,000 - $54,000
Operations Coordinator Job Description

This is a unique opportunity to join our team as an Operations Coordinator. In this role, you will be responsible for managing service request processes and ensuring compliance with established policies and procedures.

  • Manage service requests and maintain compliance with established policies and procedures.
  • Compile operational reports and track billing to ensure accuracy and timely payments.
  • Oversee account management and SSL certificate tracking systems to ensure compliance and timely renewals.
  • Coordinate meeting schedules and manage room bookings for departmental activities.
Requirements
  • Diploma in Information Technology, Business Administration, or related field.
  • At least 1-2 years of relevant working experience in administrative support or IT operations.
  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
  • Strong attention to detail and ability to maintain accurate records and documentation.
  • Good communication and interpersonal skills for effective coordination with internal teams and external stakeholders.
Key Responsibilities
  • Ensure service request management processes adhere to established policies and procedures.
  • Generate and compile comprehensive weekly and monthly operational reports.
  • Maintain and manage monthly billing trackers to ensure accurate financial oversight.
  • Oversee account management and SSL certificate tracking systems to ensure compliance and timely renewals.
Benefits

In this role, you will have the opportunity to work independently with minimal supervision and manage multiple tasks simultaneously. You will also have the chance to develop your skills and knowledge in IT service management frameworks and certificate management.

We are looking for a highly organized and detail-oriented individual who can effectively coordinate meetings and manage room bookings. If you are a team player with excellent communication skills, we encourage you to apply for this exciting opportunity.

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