Service Request Administrator

6 days ago

Singapore DYNAMIC HUMAN CAPITAL PTE. LTD. Full time

**Job Description & Requirements**
- Responsible for processing incoming service requests such as software installation, PC setup, data transfer, and print queue / Static IP / SAP printer.
- Manage vendors to ensure that delivery and deployment are done within SLA. Raise clearance for vendors.
- In charge of Monthly SLA & Billing Reporting
- Daily assessment of outstanding service requests and follow-up with clients, resolver groups, and vendors.
- Assigning and unassigning tokens.
- Assist with ad hoc report extraction and generate reports.
- Maintain user guides and process documentation.

**HOW TO APPLY:
Under the revised Employment Agencies Licence Condition 5(b), employment agencies (EAs) are required to collect the personal data (e.g. NRIC, FIN) of applicants referred to employers for permanent or contract job positions of at least 6 months with a fixed monthly salary of $3,300 and above. PDPA requirements on collection, use and disclosure of personal data are not applicable to EAs that are collecting such information, as it is a regulatory requirement.

Joane Carrido
Registration number: R1770751EA

Licence No: 12C6253

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