POS System Technical Specialist

1 week ago

Singapore beBeeTechnical Full time

Job Overview:

As a technical professional, you will be responsible for providing 1st level end-user support for point-of-sale (POS) systems, networks, hardware, and software issues across all outlets and headquarters.

  • Collaborate with external vendors to troubleshoot and resolve technical problems.
  • Support and assist in outlet openings or renovations, ensuring seamless operations.
  • Document process flows, test case scenarios, and training guides as required.
  • Generate reports as needed, providing valuable insights.
  • Offer on-site or remote support, including after-hours or weekend response when necessary.
  • Perform other ad-hoc tasks as required.

Required Skills and Qualifications:

  • Minimum 1 year of relevant experience.
  • Degree or diploma in Computer Information Technology or a business-related field.
  • Knowledge and working experience in IT support, POS systems, or similar roles.
  • Advantageous to have knowledge in SAP system.
  • Proficient in Excel formula skills and basic SQL query skills.
  • Strong problem-solving and diagnostic skills with initiatives.
  • Self-motivated and high independent.
  • Excellent communication and interpersonal skills.

Key Responsibilities:

  • Provide technical assistance and support to end-users.
  • Collaborate with vendors to resolve technical issues.
  • Assist in outlet openings and renovations.
  • Document process flows and training guides.
  • Generate reports and provide insights.
  • Offer on-site or remote support as needed.

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