
POS System Technical Specialist
1 week ago
Job Overview:
As a technical professional, you will be responsible for providing 1st level end-user support for point-of-sale (POS) systems, networks, hardware, and software issues across all outlets and headquarters.
- Collaborate with external vendors to troubleshoot and resolve technical problems.
- Support and assist in outlet openings or renovations, ensuring seamless operations.
- Document process flows, test case scenarios, and training guides as required.
- Generate reports as needed, providing valuable insights.
- Offer on-site or remote support, including after-hours or weekend response when necessary.
- Perform other ad-hoc tasks as required.
Required Skills and Qualifications:
- Minimum 1 year of relevant experience.
- Degree or diploma in Computer Information Technology or a business-related field.
- Knowledge and working experience in IT support, POS systems, or similar roles.
- Advantageous to have knowledge in SAP system.
- Proficient in Excel formula skills and basic SQL query skills.
- Strong problem-solving and diagnostic skills with initiatives.
- Self-motivated and high independent.
- Excellent communication and interpersonal skills.
Key Responsibilities:
- Provide technical assistance and support to end-users.
- Collaborate with vendors to resolve technical issues.
- Assist in outlet openings and renovations.
- Document process flows and training guides.
- Generate reports and provide insights.
- Offer on-site or remote support as needed.
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