Guest Experience Expert

4 days ago

Singapore W Hotels Full time

Join to apply for the
Guest Experience Expert (Bell Captain)
role at
W Hotels .
Job Number:
Location: W Singapore - Sentosa Cove, 21 Ocean Way, Singapore
Schedule: Full Time
Position Type: Non-Management
Job Responsibilities
Respond to guest requests for special arrangements or services, such as transportation, reservations, or dry cleaning.
Follow up to ensure guest satisfaction with special requests and services.
Provide information to guests about the property and local area amenities, including events and activities.
Handle guest calls, messages, requests, and concerns professionally and efficiently.
Coordinate with other departments to resolve guest issues.
Monitor the club lounge for seating, service, safety, and guest well-being.
Report accidents, injuries, and unsafe conditions to management.
Follow all company policies and maintain a professional appearance.
Welcome and acknowledge guests, anticipate their needs, and assist individuals with disabilities.
Communicate clearly and professionally, both verbally and in writing.
Develop positive relationships with team members and support team goals.
Perform other duties as assigned.
Qualifications
High school diploma or G.E.D. equivalent.
No prior related work experience required.
No supervisory experience required.
No specific certifications needed.
At Marriott International, we are committed to equal opportunity employment and fostering an inclusive environment that values diversity.
W Hotels’ mission is to Ignite Curiosity, Expand Worlds, and provide a unique luxury experience. Join us to be part of a global team that reinvents luxury and delivers exceptional service.
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