Guest Experience Expert

2 weeks ago

Singapore W Hotels Full time

Overview
Guest Experience Expert (Call Center Executive) role at W Hotels in Singapore. Full Time, Non-Management position located at W Singapore - Sentosa Cove.
Job details
Job Number:
Job Category:
Rooms & Guest Services Operations
Location:
W Singapore - Sentosa Cove, 21 Ocean Way, Singapore, Singapore, 98374
Schedule:
Full Time
Located Remotely?
No
Position Type:
Non-Management
Responsibilities
Answer, record, log, and process all guest calls, requests, questions, or concerns.
Operate telephone switchboard station.
Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls.
Advise guests of any messages received; monitor busy or unanswered lines and follow up with callers on hold to update status or offer to take a message.
Receive, record, and relay messages accurately, completely, and legibly.
Activate/deactivate guest room message lights as appropriate.
Instruct guests on how to access the internet;

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