Global Head Of Operations Credit

The role holder is accountable for end to end delivery of Credit and Lending Operations globally covering all the streams of products maintenance of various operational risk related controls. Monitor the performance of operations through key metrics such as – volumes, productivity, accuracy, service levels, losses/lapses, issues and Risk registers.

• Transaction Monitoring Group – Manage the Transaction Management team working on documentation with institutional investors, banks, insurance companies, governments and multinational corporations. Manage Corporate Finance and Security Trustee, global security Trustee products. Documentation experience and management skills for Corporate Trust and Loan & Agency services.
  
• Loans and Agency – Accountable for end to end delivery of Loan Agency Operations (LA Ops) across countries, covering all the streams of products maintenance of various operational risk related controls. Agency Operations supports syndicated deals where we are an Agent. Responsibilities are covered by the Loan Syndication PPG.
  
• Global Lending Services – Accountable for delivery of Lending Operations processes at all locations. Ensure the client experience is seamless based on efficient processing, timely resolution of client exceptions. Focus on Core lending products – Identify lending products handled by other units and migrate to GLS.
  
• Credit Risk Operations and Lending Documentation unit – Deliver a superior frontline & client experience with the credit fulfilment process by embedding appropriate risk culture and standards of excellence into team activities and mindset. This will include strong emphasis and focus on pe-approval processes and Post approval process
  

• Develop the strategic operations direction and roadmap for Credit and Lending, align with Business Strategy and investment appetite. This should drive Ops efficiency and headcount reduction
  
• Support Architecture in formulation of Best Practice and apply agreed methodologies in Credit and Lending operations.
  
• Drive Operations Strategy to streamline processes, enhance productivity, reduce risk, improve controls, leveraging technologies
  
• Partner with Architecture on the digital agenda, pre-empt disruptive forces and commercialise innovative use of technologies
  
• Deliver a robust control environment which mitigates the risk of loss and safeguards the Banks assets
  
• Ensure the client experience is seamless based on efficient processing, timely resolution of client exceptions and is perceived as an enabler by the business to generate and retain client flows
  
• Alignment of activities to support utilities model for greater standardisation, process efficiency and cost reduction
  

• Work hand in hand with the Business, taking Product programs from investment decisions, into design, specification, and solution phases, securing support services from other teams. The term "Product" is used here in a generic sense to describe required capabilities. It includes capabilities that are needed to meet regulatory requirements as well as capabilities for supporting "internal clients"
  
• Support the businesses in growing Return on Equity, commercialisation of capabilities, bid teams, monitoring of usage, improving client experience; and collecting defects for future improvements
  
• Drive sign off on Operations capability to support new products and agreeing volume caps (should one be required), for new products where the operations systems, or resource capability is not yet in place to fully support the business requirements.
  

• The Credit and Lending Operations head is responsible as the Process and Control owner through the Operational Risk Framework (ORF)
  
• The Credit and Lending Operations head is responsible to effectively control the processes and activities that are outsourced. This includes capacity, capability, performance and cost management.
  
• The Credit and Lending Operations head is responsible as process and control owner for the following activities within the business: client