Merchant Operations Executive

2 weeks ago

Singapore Qashier Pte Ltd Full time

About the job Merchant Operations Executive We are looking for a hands-on, service-oriented Merchant Operations Executive to support our growing network of merchant partners. This role involves on-site training , hardware deployment , technical troubleshooting , and logistics coordination . Youll play a critical role in ensuring that merchants are fully set up, trained, and operational, providing a seamless experience from onboarding to ongoing support. What you'll do... Conduct on-site visits to merchant locations for onboarding, training, and support. Provide in-person training on systems, devices, and tools to ensure merchants are confident using our platform. Troubleshoot technical or operational issues on-site, including device setup, network/configuration problems, or user errors. Hardware Deployment & Setup Deliver and install necessary hardware (e.g., terminals, tablets, printers) at merchant premises. Perform functional testing and ensure systems are working as expected. Maintain inventory of devices and track deployment status. Office-Based Logistics Coordinate logistics and inventory management for merchant hardware, including shipping, receiving, and asset tracking. Support procurement and restocking of hardware and equipment. Liaise with warehouse, courier services, or third-party vendors when needed. General Operations & Support Act as the first line of support for merchant operational issues. Collaborate with internal teams (sales, tech, support) for smooth merchant operations. Document SOPs and assist in process improvements. What we are looking for.. 1-3 years of experience in operations, technical support, or a customer-facing role. Strong interpersonal and communication skills, confident in dealing with merchants face-to-face. Good technical aptitude with experience handling hardware setup and troubleshooting. Highly organized and proactive, with the ability to multitask and prioritize. Comfortable with light physical work (e.g., carrying equipment, installation tasks). Proficient in English; Mandarin-speaking is a strong plus to support Mandarin-speaking merchants. Possession of own transport (e.g., car or motorbike)is preferred for hardware delivery and on-site visits. Why Join Qashier?Join Qashier, a fast-growing startup with an innovative platform transforming the retail and F&B industries. You'll play a crucial role in driving growth and decision‐making while enjoying fantastic learning and development opportunities within our tight‐knit team. Make a strong impact by collaborating with teams and markets to achieve business objectives and create an impact across the board. About Us Qashier ( qashier.com ) is a venture‐backed startup that is transforming the way retail and F&B operations manage payments, loyalty programs, and business data. Our Qashier SuperTerminal is an all‐in‐one, cloud‐based POS device that allows merchants to streamline their operations while offering integrated

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