People Profilers | Call Centre Assistant

Customer Relations Officer (Call Centre External)Job Description: Responsibilities Attend to enquiries, primarily incoming calls through the hotline or other channels such as email Understand customers' needs and provide quick, accurate, and satisfactory answers to their queries Type of calls consist and not limited to: Concession related matters (i.e....

Customer Service Executive (Call Centre)Job Description: Responsibilities Assist Customer Service Manager in managing and driving the outsourced call centre in delivering high quality service to customers. Assist Customer Service Manager in managing and monitoring call centre performance to ensure that Key Performance Indicators and Service Level Agreement...

Ensure service standards and quality are met and exceeded. This is done through close monitoring of the team and service performance. Involve in manpower issues such as staff development, performance management and employee grievances. Ensure prompt reply to customers' feedbacks and complaints. Ability to identify training needs, advise, plan and...

Job Responsibilities: Technical Supervision of the operation, maintenance and repair of all critical environment systems while maintaining 100% uptime to all critical power systems. Adherence to all quality, health & safety, and environmental policies within the Data Centre domain. Work with Facilities Assistant/Manager providing a yearly comprehensive...

Technical Supervision of the operation, maintenance and repair of all critical environment systems while maintaining 100% uptime to all critical mechanical systems. Adherence to all quality, health & safety, and environmental policies within the Data Centre domain. Work with Facilities Assistant/Manager providing a yearly comprehensive periodic maintenance...

Job Description: As part of Group Contact Centre, the Service Team Leader's key role is to ensure optimal operational efficiency and customer satisfaction in the provision of Contact Centre services. Reporting to the Institution Lead, Group Contact Centre, you will: Job Responsibilities: Monitor performance real-time and manage resources / deploy...

Job Description: Responsibilities: Leads operations at the Group Contact Centre and ensures 24/7 system readiness. Ensures staff consistently deliver timely and professional responses across all channels. Optimizes resources to handle all channels. Tracks and monitors processes through performance indicators, trend analysis, and benchmarks key performance...

Assist clients with Activities of Daily Living like feeding, showering, toileting, elimination and transfer of clients. Active participation and assist to carry out individual care plans of clients assigned as in a multi-disciplinary team. Conduct individual and small group activities as planned by clinicians or supervisor. Assist in meeting diet...

Associate Engineer (Security Operations Centre)Company: People Profilers Headhunting, Recruitment, Career Transition, Employer of Record, Payroll Parking, Executive Search, Employment & Work Pass Application. Responsibilities: Attend to escalations from internal and external stakeholders. Perform daily SOC (Security Operations Centre) and IT monitoring...

Roles & Responsibilities Manage all inbound and outbound calls in a timely manner, assisting our clients by listening and identifying their needs and providing the right information Identify and escalate cases to senior colleagues Conduct administrative tasks and ensure client needs are followed through Any other duties assigned from time to...

Roles & Responsibilities Manage all inbound and outbound calls in a timely manner, assisting our clients by listening and identifying their needs and providing the right information Identify and escalate cases to senior colleagues Conduct administrative tasks and ensure client needs are followed through Any other duties assigned from time to...

Conduct initial assessment, follow-up reviews, and other specific assessments of designated patients. Develop individual care plans based on patients' needs, adopting a multi-disciplinary team-based approach, and implement appropriate interventions/activities. Review and re-assess individual care plans regularly and/or when there is a change in...

Works closely with fellow care staff colleagues. Performs facilities duties like simple maintenance and repairs. Provide coverage for driving duties to transport clients with an escorting colleague to and from different destinations when main driver is not available. Assist clients with transferring and ensure safety in transportation. Assist Centre Manager...

Roles & Responsibilities Manage all inbound and outbound calls in a timely manner, assisting our clients by listening and identifying their needs and providing the right information Identify and escalate cases to senior colleagues Conduct administrative tasks and ensure client needs are followed through Any other duties assigned from time to...

Project Management Executive, Wellness Centre Job Description: Project Management Executive, Wellness Centre Support Centre Manager in aspects relating to the Communities of Care Project, including planning, implementing, monitoring, and reporting. Work closely with internal and external stakeholders to pilot and implement new programmes/initiatives and...

Retail sales role in boutique showroom, corporate account & VIP handling for customised luxury products Attend to walk-in customers in the retail boutique and handle dealers accounts Monitor and replenish inventory based on sales forecasts & stock movements Ensure accurate pricing display and visual merchandising presentation meets company standards...

Retail sales role in boutique showroom, corporate account & VIP handling for customised luxury products Attend to walk-in customers in the retail boutique and handle dealers accounts Monitor and replenish inventory based on sales forecasts & stock movements Ensure accurate pricing display and visual merchandising presentation meets company standards...

Job Responsibilities: Provide supply quality for goods and services towards customer satisfaction. Support Manager on monthly report creation and analysis. Assist Manager in handling daily operations issues. Provide quality customer service support to customers over e-mail and phone. Handle customer enquiries efficiently and escalate issues promptly when...

Responsibilities: To perform routine analysis of polymer testing & wet chemistry analysis. Ensure that tests assigned are performed in a timely manner in accordance with validated test protocols and procedures. Perform instruments calibrations, maintenance, and troubleshooting. Housekeeping and maintain the cleanliness in the laboratory. To perform...

Engage the new project and be responsible for process optimization, operational support, and improvement by engineering viewpoint. Implement new project regarding energy saving. Creation and organization of related documents (e.g., Hazop/LOPA, drawings, standard operation procedures, etc.). Execution of on-site construction. Troubleshooting of...