People Profilers | Service Team Leader, Group Contact Centre

Job Description: Responsibilities: Leads operations at the Group Contact Centre and ensures 24/7 system readiness. Ensures staff consistently deliver timely and professional responses across all channels. Optimizes resources to handle all channels. Tracks and monitors processes through performance indicators, trend analysis, and benchmarks key performance...

Job Description: Responsibilities: Leads operations at the Group Contact Centre and ensures 24/7 system readiness. Ensures staff consistently deliver timely and professional responses across all channels. Optimizes resources to handle all channels. Tracks and monitors processes through performance indicators, trend analysis, and benchmarks key performance...

To drive change, determine operational strategies, capacity planning and performance reviews together with Institution Lead. Job Responsibilities: Supports the Institution Lead to oversee and manage the operations by: Assisting in leave and roster planning and manages roster of staff for daily operations Preparing documents for annual budgeting cycle and...

As part of Group Contact Centre, the Service Team Leader's key role is to ensure optimal operational efficiency and customer satisfaction in the provision of Contact Centre services. Reporting to the Institution Lead, Group Contact Centre, you will: Job Responsibilities: Monitor performance real-time and manage resources / deploy manpower Prepare...

Drive the vision and lifecycle of Group Contact Centre digital system and enhancements to achieve operational excellence. The candidate should have a customer-centric mindset, good understanding of a contact centre's functions and associated info-tech knowledge. The candidate should possess excellent analytical, organizational and communication skills....

To drive change, determine operational strategies, capacity planning and performance reviews together with Institution Lead. Job Responsibilities: Supports the Institution Lead to oversee and manage the operations by: Assisting in leave and roster planning and manages roster of staff for daily operations Preparing documents for annual budgeting cycle and...

Project Management Executive, Wellness Centre Job Description: Project Management Executive, Wellness Centre Support Centre Manager in aspects relating to the Communities of Care Project, including planning, implementing, monitoring, and reporting. Work closely with internal and external stakeholders to pilot and implement new programmes/initiatives and...

Ensure service standards and quality are met and exceeded. This is done through close monitoring of the team and service performance. Involve in manpower issues such as staff development, performance management and employee grievances. Ensure prompt reply to customers' feedbacks and complaints. Ability to identify training needs, advise, plan and...

Job Responsibilities: Lead a HR shared service team to provide HR operational support to the group in accordance with our service level agreements (SLA) and key performance indicators (KPIs). HR operational support covers the employee lifecycle administration after onboarding, specifically contract management services including probation confirmation,...

Customer Relations Officer (Call Centre External)Job Description: Responsibilities Attend to enquiries, primarily incoming calls through the hotline or other channels such as email Understand customers' needs and provide quick, accurate, and satisfactory answers to their queries Type of calls consist and not limited to: Concession related matters (i.e....

Responsibilities: Financial controlling and hands-on quarterly, half-yearly and annual report preparation Handle tax queries (Corporate income tax, property tax, withholding tax)Liaise with IRAS and MIRB officers for Singapore, Malaysia, and Indonesia tax Internal controls (including, but not limited to drafting and updating)Banking transactions processing...

Conduct initial assessment, follow-up reviews, and other specific assessments of designated patients. Develop individual care plans based on patients' needs, adopting a multi-disciplinary team-based approach, and implement appropriate interventions/activities. Review and re-assess individual care plans regularly and/or when there is a change in...

Responsible for the overall safety, quality, and environmental and energy performance of the production plant, planning and management of production processes, and ensuring that the processes are carried out under controlled conditions. Ensure the department complies with relevant management system requirements which the company has or aims to obtain...

Preparation of consolidated accounts in accordance with IFRS and ensuring the accounts are prepared accurately and timely for reporting to the top management and stakeholders Review all subsidiaries management reports, manage monthly variance analysis and providing commentary on the financial performance Enhance existing consolidation and reporting related...

Assist clients with Activities of Daily Living like feeding, showering, toileting, elimination and transfer of clients. Active participation and assist to carry out individual care plans of clients assigned as in a multi-disciplinary team. Conduct individual and small group activities as planned by clinicians or supervisor. Assist in meeting diet...

Job Responsibilities: Technical Supervision of the operation, maintenance and repair of all critical environment systems while maintaining 100% uptime to all critical power systems. Adherence to all quality, health & safety, and environmental policies within the Data Centre domain. Work with Facilities Assistant/Manager providing a yearly comprehensive...

Works closely with fellow care staff colleagues. Performs facilities duties like simple maintenance and repairs. Provide coverage for driving duties to transport clients with an escorting colleague to and from different destinations when main driver is not available. Assist clients with transferring and ensure safety in transportation. Assist Centre Manager...

Technical Supervision of the operation, maintenance and repair of all critical environment systems while maintaining 100% uptime to all critical mechanical systems. Adherence to all quality, health & safety, and environmental policies within the Data Centre domain. Work with Facilities Assistant/Manager providing a yearly comprehensive periodic maintenance...

Responsibilities: To administer and configure infrastructure system and application (e.g. Active Directory Services, Data Centre, video conferencing, audio system, telephony, server storage, backup etc). Handle network devices (Firewall, routers, VPN, internet proxy, wireless, etc), desktop, mobile devices and other remote devices. Ensure systems are backed...

Key Responsibilities Assist in accident/incident investigations Conduct HSSE training to all employees and contractors Produce monthly HSSE report and KPI performance report Apply and renew SCDF licensing The Talent Degree holder Min 8 years of working experience Registered Workplace Safety & Health Officer & Fire Safety Manager Please kindly send in your...