Dining Floor Manager Position

5 days ago

Singapore beBeeResponsibility Full time

Restaurant Leadership Opportunity

The Restaurant Operations Manager is responsible for overseeing the dining service team and ensuring a smooth and efficient operation of the restaurant floor.

Key Responsibilities:

  • Guest Service:
    • Ensuring guests are greeted professionally and courteously upon arrival.
    • Ensuring guests are comfortably seated and satisfied with service throughout their visit.
    • Taking orders when necessary and ensuring accuracy in food and beverage delivery.
    • Handling guest complaints or feedback diplomatically and efficiently.
    • Building strong guest relationships and encouraging repeat business.
  • Team Supervision:
    • Supervising and coordinating the activities of waitstaff, runners, and bussers.
    • Ensuring the team adheres to service standards, hygiene protocols, and grooming guidelines.
    • Conducting pre-service briefings to communicate daily specials, reservations, and shift responsibilities.
    • Assisting in training new team members and providing on-the-job guidance to junior staff.
  • Operations:
    • Ensuring smooth service flow during shifts, including table turnover and service timing.
    • Coordinating closely with kitchen and bar staff for timely and correct order delivery.
    • Monitoring inventory and informing management of shortages or restocking needs.
    • Assisting in closing duties such as reconciliation of bills, setting up for the next service, and reporting any incidents.
  • Administrative:
    • Maintaining proper documentation related to shift handovers, guest feedback, and incident reports.
    • Ensuring compliance with health and safety regulations and restaurant SOPs.
    • Supporting restaurant management in organizing events, promotions, or VIP service.

Requirements:

  • Proven experience in a similar role within a high-quality restaurant or hotel.
  • Strong leadership and interpersonal skills.
  • Excellent communication and guest service abilities.
  • Ability to remain calm under pressure and handle challenging situations.
  • Basic knowledge of food, beverages, wine, and service etiquette.
  • Flexibility to work shifts, weekends, and holidays as required.
Key Skills:
Anticipation
Leadership
Ingredients
Restaurants
Interpersonal Skills
Inventory
VIP
Sanitation
Fine Dining
Restaurant Management
Compliance
Pressure
Wine
Customer Service
Turnover
Hospitality

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