Crm executive
1 week ago
Responsibilities: Leading and managing NPS for company and dealers to ensure that NPS targets are met monthly. Managing and leading franchise brand ownership benefits programs and CRM activities. Ensuring timely submission of signups to program partners. Ensuring all CRM activities related to the franchise brands are executed according to the requirements and the respective Brands. Responsible for Customer Relationship Management (CRM) function and processes to engage current and future customers. Managing the Customer Feedback Management (CFM) system and ensuring all live cases are monitored closely, liaising with stakeholders to ensure each case is resolved and closed promptly, and updating them in Salesforce. Disseminating all written feedback (letters, emails, website, customer feedback, etc.) to the respective managers in the department: Sales, Parts, Service, others including Managing Director, department head, Legal department, and Franchise Principals (where necessary) immediately upon receipt. Compiling and analyzing customer complaints/feedback statistics regularly (weekly & monthly) to determine areas for improvement in operations with the objective of improving service levels and meeting customer expectations. Managing and attending to all the administration and reports on customer feedback, Customer Service Index (CSI) & Customer Viewpoint (CVP) to provide information for respective Managers to improve service levels and/or operations. Analyzing and interpreting CVP/CSI trends. Responsible for managing and achieving principal set retail standards (CVP, Mystery Shopping, Podium). Management of customer database for purposes of introducing customer programs: loyalty, etc. Updating and maintaining database accuracy and quality. Overall Salesforce system management for Sales & Aftersales, Marketing & CRM. Requirements: Diploma in Business/Marketing or equivalent. 1 to 3 years experience in a customer-facing work environment including managing IT administration i.e., Salesforce. Good knowledge of Microsoft Office applications i.e., MS Power Point. 5 days, office hours, Alexandra. All successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits. Kindly email your resume in a detailed Word format to . We regret that only shortlisted candidates will be notified. People Profilers Pte Ltd Tel: 6950 9754 EA Registration Number: R22110899 EA License number: 02 C4944 EA Personnel: Celeste Wong Xin Yann #J-18808-Ljbffr
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Business analyst
1 month ago
Singapore Spearing Executive Search Full timeAbout the job Business Analyst (CRM)Our client, a top name in their industry and proud member of the Fortune 500, is seeking a passionate and experienced Business Analyst with a strong background in CRM software. You will play a key role in improving and streamlining our business processes through the innovative use of CRM solutions....
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Executive, crm
3 weeks ago
Singapore Vantage Automotive Ltd Full timeVantage Automotive Limited is a proud member of the Sime Motors Singapore, driven by a customer-first culture guided by our ethos of trust, reliability and quality. As the official distributors for Peugeot, Ford and BYD in Singapore, and a provider of extensive aftersales and roadside assistance services via our Quick Lane Service Centre, we tap on our...
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Executive, crm
1 month ago
Singapore Vantage Automotive Ltd Full timeVantage Automotive Limited is a proud member of the Sime Motors Singapore, driven by a customer-first culture guided by our ethos of trust, reliability, and quality. As the official distributors for Peugeot, Ford, and BYD in Singapore, and a provider of extensive aftersales and roadside assistance services via our Quick Lane Service Centre, we tap on our...
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Marketing CRM Executive
2 weeks ago
Singapore FLINTEX CONSULTING PTE. LTD. Full timeRoles & ResponsibilitiesMon to Thurs 8.30am - 6pmFri 8.30am - 5.30pmJob Summary:•We are seeking an experienced and skilled Marketing and CRM Executive to develop and implement marketing strategies and manage customer relationships to drive business growth and brand loyalty for our brand. •The successful candidate will lead marketing and CRM campaigns and...
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Marketing CRM Executive
2 months ago
Singapore FLINTEX CONSULTING PTE. LTD. Full timeRoles & ResponsibilitiesMon to Thurs 8.30am - 6pmFri 8.30am - 5.30pmJob Summary:•We are seeking an experienced and skilled Marketing and CRM Executive to develop and implement marketing strategies and manage customer relationships to drive business growth and brand loyalty for our brand. •The successful candidate will lead marketing and CRM campaigns and...
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Senior/ executive
4 weeks ago
Singapore PARKWAY COLLEGE OF NURSING AND ALLIED HEALTH PTE LTD Full timeBuild CRM campaigns within the selected CRM platform to achieve market business objectives.Collaborate with markets to: Build the campaign/journey within the CRM platform. Optimise mechanics of an integrated marketing campaign. Co-ordinate with markets on making the relevant data sets available for campaign building. Key Accountabilities Marketing •...
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Senior Executive
3 weeks ago
Singapore Owndays Singapore Pte Ltd Full timeResponsibilities: · Develop CRM strategies and marketing campaigns to optimise customer retention and sales growth · Plan and execute CRM campaigns end-to-end, including the design, processes, performance tracking, QA and ROI reporting · Manage, plan and execute CRM and marketing campaigns on all communication channels including email, SMS, etc ·...
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Crm director
2 months ago
Singapore Crypto.com Full timeResponsibilities Team Leadership: Lead and mentor a high-performing team of CRMs, fostering a culture of collaboration, accountability, and high performance. Vision Development: Establish and execute comprehensive and automated lifecycle CRM strategies that effectively guide customers through their pre or post-purchase journey at scale. Data-Driven...
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CRM Executive
2 weeks ago
Singapore PEOPLE PROFILERS PTE. LTD. Full timeRoles & ResponsibilitiesResponsibilities: Leading and managing NPS for company and dealers to ensure that NPS targets are met monthly Managing and leading franchise brand ownership benefits programs and CRM activities Ensuring timely submission of signups to program partners Ensure all CRM activities related to the franchise brands are executed according...
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CRM Executive
3 weeks ago
Singapore PEOPLE PROFILERS PTE. LTD. Full timeRoles & ResponsibilitiesResponsibilities: Leading and managing NPS for company and dealers to ensure that NPS targets are met monthly Managing and leading franchise brand ownership benefits programs and CRM activities Ensuring timely submission of signups to program partners Ensure all CRM activities related to the franchise brands are executed according...
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CRM Director
2 months ago
Singapore Crypto.com Full timeWe are looking for a dynamic and experienced CRM Director to lead our GTM strategies aimed at maximizing user engagement and loyalty. The ideal candidate will have a strong background in CRM, with expertise in localization and personalization strategies. Key skills should include customer journey mapping, customer lifecycle management, and segmentation using...
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CRM Specialist
1 day ago
Singapore Crypto.com Full timeCrypto.com is seeking a CRM Specialist (TradFi) to support the execution of cross-channel communications for our up-and-coming e-commerce platform. Key functions will include driving platform retention, engagement, and usage metrics, via channels including but not limited to push notifications, email, and in-browser messages.The CRM Specialist (TradFi) will...
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CRM Specialist
2 days ago
Singapore Crypto.com Full timeCrypto.com is seeking a CRM Specialist (TradFi) to support the execution of cross-channel communications for our up-and-coming e-commerce platform. Key functions will include driving platform retention, engagement, and usage metrics, via channels including but not limited to push notifications, email, and in-browser messages. The CRM Specialist (TradFi)...
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CRM Manager
3 weeks ago
Singapore NOVELA INTERNATIONAL PTE. LTD. Full time $7,500 - $12,500We are seeking a data-driven and customer-centric CRM Manager to lead our customer relationship management strategies at Novela. The ideal candidate will have a strong understanding of retail consumer behaviour, especially within the beauty industry, and will be responsible for developing, implementing, and optimizing CRM initiatives that drive customer...
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CRM Senior Executive
3 weeks ago
Singapore RECRUIT EXPRESS PTE LTD Full timeRoles & Responsibilities· Develop CRM strategies and marketing campaigns to optimise customer retention and sales growth· Plan and execute CRM campaigns end-to-end, including the design, processes, performance tracking, QA and ROI reporting· Manage, plan and execute CRM and marketing campaigns on all communication channels including email, SMS, etc·...
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CRM Senior Executive
2 weeks ago
Singapore RECRUIT EXPRESS PTE LTD Full timeRoles & Responsibilities· Develop CRM strategies and marketing campaigns to optimise customer retention and sales growth· Plan and execute CRM campaigns end-to-end, including the design, processes, performance tracking, QA and ROI reporting· Manage, plan and execute CRM and marketing campaigns on all communication channels including email, SMS, etc·...
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Assistant crm manager
2 weeks ago
Singapore Trans Eurokars Pte Ltd. Full timeJob Summary: Assistant CRM Manager (MINI Brand) Reports To: Marketing ManagerDepartment: Marketing Candidates who possess proficiency in CRM tools such as Salesforce, Marketing Cloud, and Autoline will have an added advantage. Role Objectives: Lead Customer Relationship Management (CRM) efforts for the MINI brand in Singapore. Build customer loyalty and...
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Crm manager
2 months ago
Singapore JAC Recruitment Pte Ltd Full timeCOMPANY OVERVIEW Our client is a leading cosmetics retailer in Singapore, known for our curated collection of beauty brands. Our mission is to enhance the beauty experience for our customers by staying ahead of the latest beauty trends and providing personalized service excellence. JOB RESPONSIBILITIES Stay abreast of local beauty user trends and...
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Crm executive
2 months ago
Singapore PRISM+ Full timePRISM+ is the largest Singaporean direct-to-consumer smart home appliances brand. Our mission is to offer cutting-edge products to the masses at affordable prices. We are a rapidly growing, ever-evolving organisation, and we are seeking new teammates to join us on our exciting journey. If you have a taste and strong passion for personalised marketing, look...
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CRM Manager
2 weeks ago
Singapore NOVELA INTERNATIONAL PTE. LTD. Full timeRoles & ResponsibilitiesWe are seeking a data-driven and customer-centric CRM Manager to lead our customer relationship management strategies at Novela. The ideal candidate will have a strong understanding of retail consumer behaviour, especially within the beauty industry, and will be responsible for developing, implementing, and optimizing CRM initiatives...