Executive, crm
4 days ago
Vantage Automotive Limited is a proud member of the Sime Motors Singapore, driven by a customer-first culture guided by our ethos of trust, reliability and quality. As the official distributors for Peugeot, Ford and BYD in Singapore, and a provider of extensive aftersales and roadside assistance services via our Quick Lane Service Centre, we tap on our diverse expertise to guarantee customer satisfaction. Responsibilities: BYD NPS and Mystery Shop Program Leading and managing BYD NPS for VAL and BYD dealers to ensure that NPS targets are met monthly. Identify gaps and ensure improvement plans are executed on time. Regular checks on dealer’s showrooms and service centres to ensure NPS requirements are met. Ownership Benefits Program Managing and leading franchise brand ownership benefits programs and CRM activities. Ensuring timely submission of signups to program partners. Actively searching for new partners to add to the program. Planning & Management Ensure all CRM activities related to the franchise brand (Peugeot, Ford, BYD & Quicklane) are executed according to the requirements of Vantage Automotive and the respective Brand’s CI. The areas of operation include:- Passenger & Commercial Cars- Aftersales- Ensure data integrity- Guardian of the CRM Salesforce system for Vantage to provide business intelligence. Customer Relationship Management Responsible for Customer Relationship Management (CRM) function and processes to engage current and future customers. Responsible for managing the Customer Feedback Management (CFM) system & ensuring all live cases are monitored closely, liaising with stakeholders with the objective that each case is handled resolved, and closed promptly. Updating them promptly in Salesforce. Disseminate all written feedback (letters, emails, website, customer feedback etc) to the respective managers in the dept: Sales, Parts, Service, others including Managing Director, department head, Legal dept, and Franchises’ Principals (where necessary) immediately upon receipt. Contact/acknowledge customers’ complaints/feedback promptly per SOP (within 24 hrs of receipt) through telephone calls or written acknowledgment letters. Contact and follow up with customers who have low scores in the survey (e.g., Score with 1), working with stakeholders to provide remedial measures to resolve outstanding concerns. Highlight possible “escalated” cases to Sales Managers (SM) & Customer Service Managers (CSM) in the Customer Feedback Management system (CFM) and ensure they are acted upon before escalation to the next higher level. Liaise and assist the Legal dept concerning legal cases. Compile and analyze customers’ complaints/feedback statistics regularly (weekly & monthly) to determine areas for improvement in operations with the objective of improving service level and meeting customer expectations. Managing and attending to all the administration and reports on customers’ feedback, Customer Service Index (CSI) & Customer Viewpoint (CVP) of Ford & Peugeot that such information would be used by respective Manager to improve service level and/or operations. Analyze and interpret CVP/ CSI trends. Responsible for managing and achieving principal set retail standards (CVP, Mystery Shopping, Podium). Managing the BYD, Peugeot, and VAL emails and replies. Database/CRM Management of customers’ database for purposes of introducing customer programs: loyalty etc. Update/Maintenance of database accuracy and quality. Ensure compliance with the Personal Data Protection Act. Overall Salesforce system management for Sales & Aftersales, Marketing & CRM. General Responsible for providing Marketing support in terms of marketing administration, customer service, and events. Other ad-hoc tasks as assigned. Requirements: Diploma in Business/ Marketing or equivalent. 1 to 3 years experience in customer-facing work environment including managing IT administration i.e., Salesforce. Good Microsoft Office applications knowledge i.e., MS Power Point. #J-18808-Ljbffr
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Business analyst
3 weeks ago
Singapore Spearing Executive Search Full timeAbout the job Business Analyst (CRM)Our client, a top name in their industry and proud member of the Fortune 500, is seeking a passionate and experienced Business Analyst with a strong background in CRM software. You will play a key role in improving and streamlining our business processes through the innovative use of CRM solutions....
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Executive, crm
2 weeks ago
Singapore Vantage Automotive Ltd Full timeVantage Automotive Limited is a proud member of the Sime Motors Singapore, driven by a customer-first culture guided by our ethos of trust, reliability, and quality. As the official distributors for Peugeot, Ford, and BYD in Singapore, and a provider of extensive aftersales and roadside assistance services via our Quick Lane Service Centre, we tap on our...
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Executive, crm
4 weeks ago
Singapore Vantage Automotive Limited Full timeTime Type: Full time Posted On: Posted Yesterday Job Requisition ID: JR112956 Company: Vantage Automotive Limited Responsibilities: Responsible for Customer Relationship Management (CRM) function and processes to engage current and future customers. Responsible for managing the Customer Feedback Management (CFM) system & ensuring all live cases are...
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Marketing CRM Executive
1 month ago
Singapore FLINTEX CONSULTING PTE. LTD. Full timeRoles & ResponsibilitiesMon to Thurs 8.30am - 6pmFri 8.30am - 5.30pmJob Summary:•We are seeking an experienced and skilled Marketing and CRM Executive to develop and implement marketing strategies and manage customer relationships to drive business growth and brand loyalty for our brand. •The successful candidate will lead marketing and CRM campaigns and...
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Senior/ executive
1 week ago
Singapore PARKWAY COLLEGE OF NURSING AND ALLIED HEALTH PTE LTD Full timeBuild CRM campaigns within the selected CRM platform to achieve market business objectives.Collaborate with markets to: Build the campaign/journey within the CRM platform. Optimise mechanics of an integrated marketing campaign. Co-ordinate with markets on making the relevant data sets available for campaign building. Key Accountabilities Marketing •...
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Senior Executive
1 day ago
Singapore Owndays Singapore Pte Ltd Full timeResponsibilities: · Develop CRM strategies and marketing campaigns to optimise customer retention and sales growth · Plan and execute CRM campaigns end-to-end, including the design, processes, performance tracking, QA and ROI reporting · Manage, plan and execute CRM and marketing campaigns on all communication channels including email, SMS, etc ·...
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Crm director
1 month ago
Singapore Crypto.com Full timeResponsibilities Team Leadership: Lead and mentor a high-performing team of CRMs, fostering a culture of collaboration, accountability, and high performance. Vision Development: Establish and execute comprehensive and automated lifecycle CRM strategies that effectively guide customers through their pre or post-purchase journey at scale. Data-Driven...
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Crm director
1 month ago
Singapore Crypto.com Full timeWe are looking for a dynamic and experienced CRM Director to lead our GTM strategies aimed at maximizing user engagement and loyalty. The ideal candidate will have a strong background in CRM, with expertise in localization and personalization strategies. Key skills should include customer journey mapping, customer lifecycle management, and segmentation...
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CRM Executive
6 days ago
Singapore PEOPLE PROFILERS PTE. LTD. Full timeRoles & ResponsibilitiesResponsibilities: Leading and managing NPS for company and dealers to ensure that NPS targets are met monthly Managing and leading franchise brand ownership benefits programs and CRM activities Ensuring timely submission of signups to program partners Ensure all CRM activities related to the franchise brands are executed according...
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CRM Manager
5 days ago
Singapore NOVELA INTERNATIONAL PTE. LTD. Full time $7,500 - $12,500We are seeking a data-driven and customer-centric CRM Manager to lead our customer relationship management strategies at Novela. The ideal candidate will have a strong understanding of retail consumer behaviour, especially within the beauty industry, and will be responsible for developing, implementing, and optimizing CRM initiatives that drive customer...
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CRM Senior Executive
6 days ago
Singapore RECRUIT EXPRESS PTE LTD Full timeRoles & Responsibilities· Develop CRM strategies and marketing campaigns to optimise customer retention and sales growth· Plan and execute CRM campaigns end-to-end, including the design, processes, performance tracking, QA and ROI reporting· Manage, plan and execute CRM and marketing campaigns on all communication channels including email, SMS, etc·...
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Crm manager
4 weeks ago
Singapore JAC Recruitment Pte Ltd Full timeCOMPANY OVERVIEW Our client is a leading cosmetics retailer in Singapore, known for our curated collection of beauty brands. Our mission is to enhance the beauty experience for our customers by staying ahead of the latest beauty trends and providing personalized service excellence. JOB RESPONSIBILITIES Stay abreast of local beauty user trends and...
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Crm executive
1 month ago
Singapore PRISM+ Full timePRISM+ is the largest Singaporean direct-to-consumer smart home appliances brand. Our mission is to offer cutting-edge products to the masses at affordable prices. We are a rapidly growing, ever-evolving organisation, and we are seeking new teammates to join us on our exciting journey. If you have a taste and strong passion for personalised marketing, look...
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CRM Manager
4 days ago
Singapore NOVELA INTERNATIONAL PTE. LTD. Full timeRoles & ResponsibilitiesWe are seeking a data-driven and customer-centric CRM Manager to lead our customer relationship management strategies at Novela. The ideal candidate will have a strong understanding of retail consumer behaviour, especially within the beauty industry, and will be responsible for developing, implementing, and optimizing CRM initiatives...
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Senior CRM Specialist
3 days ago
Singapore Crypto.com Full timeCrypto.com is seeking a Senior CRM Specialist for 9 months to support the execution of cross-channel communications for our up-and-coming e-commerce platform. Key functions will include driving platform retention, engagement, and usage metrics, via channels including but not limited to push notifications, email, and in-browser messages.The Specialist will...
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Regional Head of CRM
4 weeks ago
Singapore ShopBack Full timeAbout the Role:The Regional Head of CRM OpportunityWe are seeking an exceptional leader to drive customer engagement, loyalty, and revenue growth through effective CRM strategies and execution. As the Regional Head of CRM, you will lead a dynamic CRM function supporting 12 markets, working closely with cross-functional teams to deliver meaningful customer...
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Regional CRM Director
2 days ago
Singapore SVENTL ASIA PACIFIC PTE. LTD. Full timeJob Title: Regional CRM DirectorSVENTL ASIA PACIFIC PTE. LTD.Overview:The ideal candidate will lead our CRM strategy across Asia, driving customer engagement, loyalty, and retention through data-driven initiatives that support revenue growth in the semiconductor/IC design industry.Key Responsibilities:Develop and implement a regional CRM strategy for Asia,...
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Marketing and CRM Strategist
5 days ago
Singapore FLINTEX CONSULTING PTE. LTD. Full timeJob Description:We are seeking an experienced Marketing and CRM Executive to drive business growth and brand loyalty for FLINTEX CONSULTING PTE. LTD. As a key member of our team, you will lead marketing and CRM campaigns, collaborate with cross-functional teams, and develop strategies to enhance customer relationships and loyalty.The ideal candidate will...
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CRM Senior Executive
6 days ago
Singapore RECRUIT EXPRESS PTE LTD Full timeRoles & ResponsibilitiesLocation: Clarke Quay Salary: Up to $5500 x 13Working hours: 9am-6pm (Mon - Fri)Responsibilities: Develop CRM strategies and marketing campaigns to optimise customer retention and sales growth Plan and execute CRM campaigns end-to-end, including the design, processes, performance tracking, QA and ROI reporting Manage, plan and...
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Assistant manager
4 days ago
Singapore Owndays Singapore Pte Ltd Full timeResponsibilities: · Develop CRM strategies and marketing campaigns to optimise customer retention and sales growth · Plan and execute CRM campaigns end-to-end, including the design, processes, performance tracking, QA and ROI reporting · Manage, plan and execute CRM and marketing campaigns on all communication channels including email, SMS, etc ·...