CRM Senior Executive

6 days ago


Singapore RECRUIT EXPRESS PTE LTD Full time
Roles & Responsibilities

Location: Clarke Quay

Salary: Up to $5500 x 13

Working hours: 9am-6pm (Mon - Fri)


Responsibilities:

  • Develop CRM strategies and marketing campaigns to optimise customer retention and sales growth
  • Plan and execute CRM campaigns end-to-end, including the design, processes, performance tracking, QA and ROI reporting
  • Manage, plan and execute CRM and marketing campaigns on all communication channels including email, SMS, etc
  • Identify and implement new cost-efficient communication channels
  • Analyse existing customer data to understand customer behaviour, improve brand loyalty and gain new leads and potential customers
  • Adopt new trends and strategies such as upselling and cross-selling to expand customer base
  • Manage loyalty programme and member acquisition
  • Coordinate with IT, product, operations teams, graphic designer and other internal and external stakeholders in the execution of CRM strategies
  • Other ad hoc duties assigned

Requirements:

  • Bachelor’s Degree in Marketing, Information Technology, Public Relations, Business Administrations and other related field
  • At least 3 years of experience in a similar role, preferrable in retail industry
  • In-depth knowledge of CRM tools, CDP platforms, email and WhatsApp marketing

Interested applicants please send your resumes to jessica.nguyen@recruitexpress.com.sg


Jessica Nguyen Huynh Thanh Truc

Recruiter (R23113787)

EA License No. 99C4599


We regret that only shortlisted candidates will be notified.



Tell employers what skills you have

CRM
Customer Retention
Designer
Sales
Microsoft PowerPoint
Upselling
Microsoft Excel
System Integration
Problem Solving
Information Technology
Marketing
Public Relations
Adaptability
Consulting
Power BI
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