Customer Service Executive
4 days ago
Responsibilities:
Manage cases in line with the key directive of Assist First, Verify Later.
Demonstrate a “can do” and professional attitude when servicing members and clients with the objective of exceeding expectations with the service provided.
Demonstrate an understanding of all key clients’ Operations and Billings Procedures.
Coordinate cases in an efficient and cost-effective manner in accordance with company policies and procedures.
Manage cases with a view to moving them forward in the best interests of the member and client.
Work harmoniously with fellow operations staff, members of the medical team, and other Assistance Centres in the provision of assistance to members and clients.
Be the first point of contact for members, end users, clients, service providers, and colleagues.
Ensure incoming calls are answered promptly, appropriately, and courteously.
Handle inbound requests in a timely and efficient manner.
Manage an allocated load of cases within the shift and ensure that it is communicated appropriately and efficiently in the transmission handover.
Ensure that sufficient logistic arrangements are made in a timely and appropriate manner to meet the needs of members and clients.
Escalate cases and requests as per company protocols.
Ensure continuity of service delivery by answering all requests for assistance in a timely and professional manner.
Organise the full range of medical and security services for clients, utilising the internal resources of International SOS and external correspondents where necessary.
Positively promote International SOS to other organisations.
Carry out any other reasonable duties as requested by the manager.
Requirements:
Diploma or equivalent.
Minimum 3 years working experience.
Experience in call centers, assistance companies, and/or hospitality industry is an advantage.
We regret to inform that only shortlisted candidates will be notified.
#J-18808-Ljbffr
-
Customer Service Executive
4 days ago
Singapore Woodlands Transport Service Full timeResponsibilities Provide excellent customer service Manage customer complaints and ensure prompt resolution Maintain a strong understanding of our operation and service to effectively support customer inquiries and issues Prepare regular reports on customer service performance Respond to inquiries from parents/guardians regarding bus routes, schedules, and...
-
Customer Service Executive
4 days ago
Singapore Woodlands Transport Service Pte Ltd Full timeResponsibilities Provide excellent customer service Manage customer complaints and ensure prompt resolution Maintain a strong understanding of our operation and service to effectively support customer inquiries and issues Prepare regular reports on customer service performance Respond to inquiries from parents/guardians regarding bus routes, schedules, and...
-
Customer Service
2 weeks ago
Singapore RICHDALE INTERNATIONAL EXECUTIVE SEARCH PTE. LTD. Full timeRoles & ResponsibilitiesJob Description:You have to deliver customer service to hotline calls, emails and walk-ins Able to processing of orders via various purchase options You have to processing enrolments of new customers You need to prepare daily sales report to ensure accurate payments received and stock quantities Able to assist with merchandise and...
-
customer service officer
2 weeks ago
Singapore HA HA BIN SERVICE PTE. LTD. Full timeRoles & ResponsibilitiesRoles & ResponsibilitiesSupporting local sales and Malaysia deliveries (order processing, quotation , delivery arrangement) Supporting the Singapore and Malaysia sales in liaising with customers, providing timely and accurate execution of customers' needs including sample requests Follow on orders and ensure sufficient inventory for...
-
Customer Experience Training Coordinator
4 days ago
Singapore BTI Executive Search Full timeJob SummaryWe are seeking a Customer Experience Training Coordinator to join our team at BTI Executive Search. As a key contributor, you will support all service and selling training strategies, as well as Omnichannel initiatives and programs, to drive The Brand Experience in all stores in Singapore.Key Responsibilities• Support training strategy and...
-
Customer Service Officer
2 weeks ago
Singapore SAFRA National Service Association Full timeRoles & ResponsibilitiesCustomer Service Officer - Safra Mount FaberResponsibilities:- Performs opening of front desk activities.- Receive members / guests at the counter.- Check the member's membership card and NRIC.- Receive / transfer calls and call back.- Take booking / reservation of sport facilities (for selected facilities only).- Process payments...
-
Customer Service Representative
7 days ago
Singapore M S Color Service Pte Ltd Full timeKey Responsibilities:Assisting customers with product selection and purchasesHandling cash and card transactions accuratelyReplenishing and maintaining store displays and inventoryProviding a warm and welcoming environment for all customersAdhering to store policies and proceduresWhat We're Looking For:Previous experience in a retail or customer service...
-
Retail Service Training Lead
4 days ago
Singapore BTI Executive Search Full timeResponsibilities and RequirementsThe Retail Service Training Lead will be responsible for developing and implementing creative approaches to training programs that drive tangible results. Reporting to the manager of SEA Training & Development, this role will support all service and selling training strategies, as well as Omnichannel initiatives and programs,...
-
Customer Service Executive
2 weeks ago
Singapore BISTRO FERME PTE. LTD. Full timeRoles & ResponsibilitiesJoin our dedicated and passionate team of Customer Service Executives to deliver excellent service and delight our customers at one of Singapore's most trendy restopub #WLJK.Tell employers what skills you haveMicrosoft OfficeMicrosoft ExcelCustomer ExperienceInterpersonal SkillsInventoryAdaptabilityFreightCommunication SkillsCustomer...
-
Customer Service Executive
4 weeks ago
Singapore BISTRO FERME PTE. LTD. Full timeRoles & ResponsibilitiesJoin our dedicated and passionate team of Customer Service Executives to deliver excellent service and delight our customers at one of Singapore's most trendy restopub #WLJK.Tell employers what skills you haveMicrosoft OfficeMicrosoft ExcelCustomer ExperienceInterpersonal SkillsInventoryAdaptabilityFreightCommunication SkillsCustomer...
-
Customer Service Executives
4 days ago
Singapore DIS Manpower Pte Ltd Full timeHiring: Customer Service Executives!Locations: various locations (North-East, East, Town, Central)Working hours: Mon-Fri 9am-6pm, Sat 9am-1pm (Alternate Saturday)Salary range: $2300-$3200 per month (commensurate with experience)Industry: Education (Schools)Responsibilities: Respond to customer enquiries via phone calls or face to face Administration of...
-
customer services executive
2 weeks ago
Singapore BELIEVER MUSIC PTE. LTD. Part timeRoles & ResponsibilitiesCUSTOMER SERVICES EXECUTIVE (FULL/PART-TIME)CUSTOMER SERVICE SPECIALISTJob Description & RequirementsJob Highlights- Wonderful Colleagues & Customers- Choice of work locations in East (Tampines), West (Commonwealth) or Central (Tanjong Pagar/Novena)- Full-Time & Part-Time Positions Available- Christian working environmentJOB...
-
Customer Service Executive
7 days ago
Singapore VOIS PTE. LTD. Full timeWe are looking for a patient and professional Customer Service Executive to join our team. Key Accountabilities Making & receiving customer inquiry calls Handling customer complaints Collecting & analysing customer feedback Responding to customer reviews Handle enquiries via phone, email and social media platform Prepare sales proposals for existing and new...
-
Customer service executive
6 days ago
Singapore This Is An IT Support Group Full timeWe are looking for a patient and professional Customer Service Executive to join our team. Key Accountabilities Making & receiving customer inquiry calls Handling customer complaints Collecting & analysing customer feedback Responding to customer reviews Handle enquiries via phone, email and social media platform Prepare sales proposals for existing and new...
-
Customer Service Executive
4 weeks ago
Singapore ABSOLUTE KINETICS CONSULTANCY PTE LTD Full timeRoles & ResponsibilitiesAbout the roleWe are seeking a highly motivated and customer-focused Customer Service Executive to join our team at Absolute Kinetics Consultancy Pte Ltd. As a Customer Service Executive, you will be the first point of contact for our clients, providing exceptional service and support. This full-time role is based in Macpherson,...
-
Customer Service Executive
4 weeks ago
Singapore ABSOLUTE KINETICS CONSULTANCY PTE LTD Full timeRoles & ResponsibilitiesAbout the roleWe are seeking a highly motivated and customer-focused Customer Service Executive to join our team at Absolute Kinetics Consultancy Pte Ltd. As a Customer Service Executive, you will be the first point of contact for our clients, providing exceptional service and support. This full-time role is based in Macpherson,...
-
Customer Service Executive
2 weeks ago
Singapore SPANISH SPORTING VENTURES (ASIA) PTE. LTD. Full timeRoles & ResponsibilitiesJoin Our Team Become a Customer Service Executive at Real Madrid Foundation Football & Basketball SchoolAre you passionate about sports and providing exceptional customer service? Do you want to be part of an internationally renowned brand that inspires young athletes? Real Madrid Foundation Football & Basketball School is looking for...
-
Customer Service Executive
4 weeks ago
Singapore DIMENSIONS INTERNATIONAL COLLEGE PTE. LTD. Full timeRoles & ResponsibilitiesHiring: Customer Service ExecutiveLocation: Bukit Timah CampusWorking hours: Mon-Fri 9am-6pm, Sat 9am-1pm (Alternate Saturday)Salary range: $2300-$2800 per month (commensurate with experience)Responsibilities: Respond to customer enquiries via phone calls or face to face Administration of enrolment; including preparation of...
-
Customer Service Executive
4 weeks ago
Singapore DIMENSIONS INTERNATIONAL COLLEGE PTE. LTD. Full timeRoles & ResponsibilitiesHiring: Customer Service ExecutiveLocation: Bukit Timah CampusWorking hours: Mon-Fri 9am-6pm, Sat 9am-1pm (Alternate Saturday)Salary range: $2300-$2800 per month (commensurate with experience)Responsibilities: Respond to customer enquiries via phone calls or face to face Administration of enrolment; including preparation of...
-
Customer Service Executive
2 weeks ago
Singapore SPANISH SPORTING VENTURES (ASIA) PTE. LTD. Full timeRoles & ResponsibilitiesJoin Our Team! Become a Customer Service Executive at Real Madrid Foundation Football & Basketball SchoolAre you passionate about sports and providing exceptional customer service? Do you want to be part of an internationally renowned brand that inspires young athletes? Real Madrid Foundation Football & Basketball School is looking...