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Senior customer service officer

1 week ago

Singapore 3XG PTE. LTD. Full time

Responsibilities:
Manage, mentor and coach the relevant team members to achieve quality and productivity for optimal customer experience
Train and upskill new and existing team members of the team, and provide actionable feedback
Work closely with the senior management team to design & curate procedures for the best user experience.
Attend and welcome visitors and customers by providing satisfactory customers service
Maintain customer records and monitor their appointment
To professionally and satisfactorily resolve customer complaints pertaining to products and services
To Implement & improve customer retention practices
To encourage a positive and cozy environment for the customers
Assist in other area, if needed from time to time
Qualifications & Requirements
Customer service enthusiast
Prior experience in the customer service field
Professional looking and well-groomed to the standards set
Proficient communication skills
Customer Service oriented and passionate about serving customers
Ability to stay calm in any given situation
Possess some degree of digital literacy
Prior experience in the beauty line would be a plus
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