Customer Service Officer

7 days ago

Singapore Shangri-La Group Full time

Overview The Palawan @ Sentosa is the Shangri-La Group’s first lifestyle and entertainment precinct on Sentosa Island in Singapore. Designed for visitors to explore, play and bond, the iconic beach playground will be home to several new-to-Singapore leisure activities such as gamified electric go-karting and a floating aqua park. Enjoy unique dining experiences at a terraced beach club, a family beach club and gourmet food trucks poised to provide delicious fare along with the perfect setting for friends and families to relish island vibes. We are looking for Customer Service Officer , to join our team at The Palawan @ SentosaAs the Customer Service Officer , we rely on you to: Greet guests warmly and always provide a high standard of service Offer accurate information on events, facilities and services Assist with reservations, ticketing and guest registration as required Handle guest feedback, inquiries, and concern with professionalism Liaise with other departments to fulfil guest requests Maintain a tidy, welcoming, and informative service counter Support daily administrative tasks such as logging guest interactions, preparing materials and updating service information We Are Looking For Someone Who Has experience in guest services, hospitality, or customer-facing role Strong guest communication and engagement skills, with exposure to interacting with both international and domestic travelers, as our attraction is an international destination Willing to work shift Proficiency in Microsoft Office If you are the right person, what are you waiting for? Click the apply button now and be part of the teamSeniority level Associate Employment type Full-time Job function Quality Assurance, General Business, and Management Industries Hospitality, Travel Arrangements, and Food and Beverage Services We’re committed to equal opportunity employment. Referrals increase your chances of interviewing at Shangri-La Group by 2x. #J-18808-Ljbffr

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