Field representative development program

1 week ago


Singapore Caterpillar Financial Services Corporation Full time

Career Area: Sales Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. Together, we are building a better world, so we can all enjoy living in it. The Field Representative Development Program focuses on building the skills and knowledge that are necessary to partner with Caterpillar Dealers to drive strategy alignment and customer loyalty. Program Duration: 18–24-month Developmental Program Customized development plan to understand and learn Caterpillar machines, organizations, and values. Training: You will start your journey with a 12-week training program where you will attend various workshops to build Caterpillar knowledge, soft skills, and how to consult with dealers and customers. The program includes travel in Asia and Europe to visit Caterpillar facilities to build technical and product knowledge as well as business skills. Rotations: After the training program, you will work in various roles throughout Caterpillar, learning strategy, services, and products to help you advance in your future field position. Role Progression: Placed into the field with all the experience and knowledge you will need to partner with Caterpillar Dealers to drive strategy alignment and customer loyalty. Additional Info: This is an entry-level position designed to build the employee's skill sets within a specific industry; following completion of the program, you will move to a field-based position supporting Caterpillar Dealers and customers. Program Start Date: June 2025 What You Will Do: Build foundational knowledge of Caterpillar, its products, services, and customers. Grow personally and professionally through soft skills development and hands-on technical training. Collaborate with experts in product development, dealer management, marketing, and sales. Work in various rotational assignments throughout Caterpillar, learning strategy, services, and products. Ultimately, manage assigned territory and serve as a connection between dealers and Caterpillar. Representative Specialization Paths Include: Industry Sales Representative: You will counsel dealers to develop and increase their performance, provide guidance on existing and potential customer service issues and improvement measures within an industry, as well as assist dealers on forecast, sales/rental/used strategy planning and sales techniques. Aftermarket Services Representative: Advance aftermarket parts and service sales in the field. Drive revenue and growth for the aftermarket solutions business (parts, service, worktools, reman) in line with industry strategy in the assigned territory. What You Have: Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions. Effective Communications: Understanding of effective communication concepts, tools, and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs. Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems. Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers. Value Selling: Knowledge of the principles and practices for selling products, technology, and services; ability to provide overall product/service 'value' and to differentiate support offerings that address clearly understood customer needs. Program Qualifications: Accredited university/college degree in one of the following degree programs: Marketing, Science, Engineering, Technical, or related business/technical field. 1-5 years relevant work experience. Must have an advanced level of proficiency in both written and spoken English. Must be willing to travel extensively (50 – 70%). Must be willing to relocate domestically/internationally based upon business need. What You Will Get: Each person hired into the Field Representative Development Program is assigned a coach to help guide your progression through the Program. You will receive personalized onboarding, soft-skill, sales, and technical training specific to your field assignments. Compensation & Benefits: Competitive salary based on degree and professional industry working experience. The Total Rewards package includes: Work-life Harmony: Paid annual and flexible leaves, Flexible work arrangements. Holistic Development: Personal and professional development through Caterpillar’s employee resource groups across the globe. Health & Wellness: Medical Coverage – outpatient, dental & medical insurance. Financial Wellness: Employee Investment Plan as applicable, Retirement Scheme as applicable. About Caterpillar: Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines, and diesel-electric locomotives. Posting Dates: December 18, 2024 - January 1, 2025 Caterpillar is an Equal Opportunity Employer (EEO). #J-18808-Ljbffr



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