Operations Manager, Family Experience

5 days ago


Singapore Shangri-la Hotels and Resorts Group Full time

At Shangri-La Singapore we are a heart-warming family. We share something powerful – our genuine care and respect for others. Our strength lies beyond our harmonious surroundings and hideaway locations. It lies in our core values that guide us to treat each and everyone with honour, as kin, as family. We strive to be the preferred employer by providing great benefits, tranquil and sincere working environment, work-life balance and effort recognitions.
Set in 15 acres of lush greenery just minutes from the vibrant Orchard Road shopping belt, the Shangri-La Hotel, Singapore is a tranquil, sophisticated urban retreat whether travelling for business or leisure. It features 792 luxurious guestrooms and suites across three distinct wings, which include unique family-themed rooms, supported by a host of dedicated family-focused amenities.
We are looking for a
Operations Manager, Family Experience
to join our team
As a
Operations Manager, Family Experience , we rely on you to:
Be responsible for the daily operation of buds by Shangri-La, Splash, and other family experience activities necessary, in accordance with the policies, standards, and guidelines.
Supervise, manage, and motivate the Family Experience Team.
Attend to guest needs when they arise and take the lead in resolving guest issues together with the Team Lead.
Coordinate and execute the marketing, promotions, and partnership events to deliver the Family Experience to guests.
Ensure all activities are conducted in such a manner to ensure the health, safety, and security of each child.
Motivate and coach the team to handle their work, colleagues, and guests in a professional, tactful, and polite manner.
Liaise with other departments to resolve issues or implement any planned events.
Embrace and uphold key practices and initiatives or programmes relating to life and fire safety.
Implement, understand, and follow all SFSMS/HACCP policies and procedures.
Your duties may include recruitment, performance review, roster planning, training, and managing any disciplinary issues (if any).
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