CRM Support Team Lead
1 week ago
Purpose of job We are seeking a CRM Support Team Lead to manage and handle issues raised by business users. The ideal candidate should: have experience leading a small team have experience in system design and architecture be hands on resolving L1/L2 tickets with the team lead the team to prioritise issues, design workarounds & solutions work with vendor to implement permanent fixes for issues and perform robust UAT tests to ensure that the solutions work as expected Accountabilities, responsibilities and main duties Job responsibilities Level 1 & Level 2 Support for our MS Dynamic CRM Perform root cause analysis for system errors, performance issues, or failed integrations Review and classify issues into problems for vendor to fix Prioritise issues and coordinate with vendor to fix issues Review vendor solutions to ensure they adequately resolve problems without gaps Manage system configurations, including user roles, security roles and permissions Analyse and resolve integration (API) issues with other third‐party applications (e.g. HR, HubSpot, legacy systems) or internal systems Perform UAT tests and validation on Dynamics 365 customizations before Vendor deploys them to production Document and maintain troubleshooting steps, known issues, and common resolutions for team knowledge base Provide training to users on new features, system updates, or best practices Any other ad‐hoc duties assigned Technical requirements Experience in MS Dynamics CRM Experience in .Net, C#, and SQL scripts Experience with MS PowerAutomate & PowerBI Basic experience using development tools like Postman, Azure DevOps is preferred Basic experience with Web Servers like IIS and Nginx is preferred Basic experience with JavaScript, jQuery, HTML & CSS is preferred Snapshots of our ideal candidate Possesses minimum Degree in IT or Computer Science 5 years’ work experience Strong analytical and problem‐solving skills Able to work with in a team and individually Possess a can‐do attitude and takes initiatives for changes Have a customer centric attitude to help resolve problems promptly Able to work under stress and stringent timelines #J-18808-Ljbffr
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CRM Lead
18 hours ago
Singapore ASPIRE FT PTE. LTD. Full time2 years exp **Roles & Responsibilities** **About the role**: The CRM team at Aspire focuses on business objectives related to engagement, retention and reactivation. We’re looking for a highly-driven and experienced **CRM Lead **to join our regional Marketing team. You should be an analytical thinker and excellent communicator with a growth mindset. You...
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CRM Functional Lead
1 week ago
Central Singapore Avanade Full timeDo you know how to turn needs into solutions? So do we. **About you**: **About the job**: Business and IT don’t always speak exactly the same language. It can be hard for companies to know how IT can help tackle their problems and increase profitability. They need you to understand their business and translate their needs into a software solution that...
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Salesforce CRM Support Specialist
6 days ago
Singapore Page Personnel Full timeWork with one of the most prestigious US based brands - 1 year contract with extension and chance of conversion **About Our Client**: The company is a well-known brand recognised for crafting durable and stylish products that have gained popularity among global consumers. They offer a range of items designed to enhance everyday life with their reliability...
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D365 CRM Functional Lead
18 hours ago
Central Singapore Avanade Full timeAt Avanade, we see how the power of Dynamics 365 shapes the future of businesses every day. By combining our unmatched Microsoft knowledge with our creative approach to innovation and strong industry knowledge, we create a lot of opportunities for Microsoft, our clients, and for you. Avanade has countless paths for you to pursue. One of them is sure to lead...
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CRM Tech Lead
18 hours ago
Central Singapore PERSOLKELLY Full timeSalary: SGD 9,500 Duration: 1 Year Contract (Renewable & Convertible) Working Hours: Weekdays, Office Hours Working Location: Central **Responsibilities: - Lead the testing effort and/or team to plan, construct and executerelease tests. **Requirements**: - Microsoft > Microsoft Dynamics 365 > CRM Applications - ASP.NET MVC - C# Programming Language -...
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D365 CRM Technical Lead
1 week ago
Central Singapore Avanade Full timeDo you know how to find the right solutions? So do we. You understand the nuts and bolts of Customer Relationship Management (CRM) systems and how to use your knowledge and communication skills to connect with clients and colleagues. About you CRM is at the heart of everything you do. Whether you're working with your development team or collaborating with...
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IT & CRM Support Executive
19 hours ago
Singapore Cheng Hong Welfare Service Society Full time**The Job** **Responsibilities** - Assist in the end-to-end setup and implementation of the CRM system in collaboration with vendors and internal teams. - Act as a point of contact between internal users and CRM/IT vendors, ensuring timely resolution of issues. - Provide basic IT troubleshooting support and escalate technical issues where appropriate. -...
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CRM Functional Lead
4 days ago
Singapore ZENITH INFOTECH (S) PTE LTD. Full timePresently we have a Job Opening for a CRM Functional Lead position **Job Description**: - Microsoft Dynamics 365 Customer Relationship Management - Lead one of the workstreams as part of the project and work closely together with the delivery manager, functional and technical architect. - Responsible for the successful implementation of the dedicated...
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AMS Lead
1 day ago
Singapore Avensys Consulting Full timeAvensys is a reputed global IT professional services company headquartered in Singapore. Our services include enterprise solution consulting, business intelligence, business process automation, and managed services. Given our decade of success, we have become one of the top trusted providers in Singapore and service a client base across banking and financial...
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CRM D365 Dm Lead
1 week ago
Singapore ELLIOTT MOSS CONSULTING PTE. LTD. Full timeCapable of leading D365 DM activities + Release management and cutting over. - The person will expect to communicate with different stakeholders. - Work with the technical team to roll up the D365 activities plan & update the program and fronting client. - Strong skills in leading and managing teams, with a focus on fostering a collaborative and productive...