IT & CRM Support Executive

1 day ago


Singapore Cheng Hong Welfare Service Society Full time

**The Job**

**Responsibilities**
- Assist in the end-to-end setup and implementation of the CRM system in collaboration with vendors and internal teams.
- Act as a point of contact between internal users and CRM/IT vendors, ensuring timely resolution of issues.
- Provide basic IT troubleshooting support and escalate technical issues where appropriate.
- Collect and document business requirements, user workflows, and feedback for system customization.
- Coordinate and support testing, training, and deployment activities.
- Create and maintain clear documentation including user guides, SOPs, system configuration records, and change logs.
- Monitor project milestones and provide regular updates to the Operations Manager.
- Support general IT-related tasks or administrative duties as assigned by the Operations Department.

**Requirement**
- Diploma or Bachelor’s degree in Information Technology, Business Information Systems, or a related discipline.
- 1 - 2 years of experience in IT support, systems implementation, or project coordination.
- Familiarity with CRM systems is an advantage.
- Excellent communication and organizational skills.
- Strong analytical and troubleshooting skills.
- Proficient in Microsoft Office Suite (Excel, Word, PowerPoint).
- High attention to detail, especially in documentation.



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