Application Support Manager
2 weeks ago
Assurance Technology Pte Ltd – Jurong Town We are seeking a proactive and experienced Clinic Management Software Support Manager to lead our support team and ensure the smooth operation of our clinic management software across client sites. This role requires both managerial and technical skills to coordinate the support team, oversee incident resolution, maintain high customer satisfaction, and act as an escalation point for complex technical issues. Key Responsibilities Supervise and lead the support team to provide timely and effective support to end users (clinics, healthcare professionals, and internal staff). Monitor team performance through KPIs and SLAs, providing coaching and training as needed. Organise regular team meetings, briefing, and performance reviews. Schedule Saturday duty and manage workload distribution across the support team. Ensure all support tickets, email and WhatsApp are resolved efficiently and documented properly in the helpdesk system. Act as a point of escalation for complex or critical issues that require deeper troubleshooting or coordination with developers. Analyse recurring issues and work with product and development teams to identify and implement long-term solutions. Maintain an up-to-date knowledge base for internal and clients use. Oversee the operational stability of the clinic management software. Coordinate with IT and Development teams to ensure software updates, patches, and bug fixes are roll out smoothly. Monitor system performance, uptime, and key functionality used by clients. Ensure compliance with data protection regulations and internal IT policies. Maintain strong relationships with clinic managers and end-users. Conduct regular feedback sessions and surveys to measure client satisfaction and identify improvement areas. Assist with onboarding new clients and training them on the software when needed. Requirements Bachelor's degree or Diploma in IT, Computer Science, Health Information, or related field. 3+ years of manager role experience in software support, preferable in healthcare or clinic management software. Strong understanding of clinic workflows and healthcare software. Excellent leadership, communication, and problem-solving skills. Experience with helpdesk / ticketing tools. Ability to diagnose and resolve technical software issues efficiently. Customer-focused mindset with strong interpersonal skills. Familiarity with databases, APIs, and basic troubleshooting of web-based applications. Preferred Experience working with CMS systems. Basic SQL knowledge. Experience with IT service management frameworks. Be careful - Don't provide your
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Application Support Manager, IT
5 days ago
Singapore BOC Aviation Full timeReporting to the Senior Manager, IT (Delivery Lead), the successful candidate will be responsible for the following: Responsibilities: Ensuring assigned applications are well managed with minimal downtime or disruption to the business users. Ensuring continuous enhancements and upgrades are aligned with technology roadmap of these applications. Managing...
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Application Support
5 days ago
Singapore PATH INFOTECH PTE. LTD. Full timeResponsibilities Support new enhancement go-live transition Support monitoring of compliance to security measures Solve routine problems that occur within applications Liaising with vendor and users on issues log and status Analyze application usage reports Monitor application performance, application logs Propose recommendations to improve application...
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Application Support
1 week ago
Singapore Rapsys Technologies Pte. Ltd Full time $72,000 - $96,000 per yearJob descriptionProvide Development support to Software development community across the organization by managing, maintaining, and troubleshooting internal software application and tooling.Roles and responsibilitiesRespond to and triage support questions and support requests from engineersExtract relevant information from log files and other sources to...
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Market Data Services
1 week ago
Singapore West Highland Support Services (WHSS) Full timeWhile learning specific products and data challenges, you'll gain exposure to software development, testing, deployment, maintenance, and process improvement, in addition to production lifecycle methodologies and risk guidelines. Finally, you'll have the opportunity to continue to develop professionally — in multiple career pathways. The individual must...
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Application Support
5 days ago
Singapore Rapsys Technologies Full timeJob Position : Application Support Experience : 1-2 Years Job Description: We can look for L1/L2 IT support /helpdesk engineers with basic Linux experience is a must ( Linux OS ) No shifts but 24*7 on call support Contract length: 12 months **Experience**: - Application Support: 2 years (preferred)
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Desktop Support Engineer
3 days ago
Singapore Advance Global IT support Full time $28,800 - $54,000 per yearContract Type: B2BLocation: Tuas, SingaporeSchedule: Monday–Friday, 09:00–18:00 SGTRole OverviewWe are seeking an experienced EUC (End User Computing) Support Engineer – Level 1 to provide on-site technical support for end users. The ideal candidate will have strong Mandarin communication skills and 5–10 years of experience in IT or EUC support.Key...
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Application Support
2 weeks ago
Singapore NSEARCH GLOBAL PTE. LTD. Full timeOur client, one of world’s largest financial services institutions is looking for: **Application Support** **Responsibilities**: - To coordinate and support infrastructure maintenance activities. - To work with various partners such as Peer Application Teams, Infrastructure, Vendors, Security and Change teams, to provide seamless support for the...
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Application Support
1 week ago
Singapore INFRASOFT TECHNOLOGIES PTE LTD Full time**Responsibilities**: As a team member of APS, your primary role will be to: Provide L1/L2 Application support to Front Office users Adhere to Service Level objective target Ensure adherence to APS support roster in terms of mailbox, webportal and hotline Should take part in 24/7 production support (i.e Shifts/Weekend/Public holidays) Escalate timely to...
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Application Support
11 hours ago
Singapore LYNEER CORP (SINGAPORE) PTE. LTD. Full timeWilling to work in shifts to provide rotational 24/7 shift application support duties as mentioned below.Has experience or knowledge on Incident and Problem management.Health check and monitoring production system and job scheduling to ensure SLA is meet.Troubleshoot and solve production issues related to performance and reliability throughout the software...
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Application Support Specialist
2 weeks ago
Singapore OX CONSULTANCY PTE. LTD. Full time $90,000 - $120,000 per yearWe are seeking an experienced Application Support Specialist with strong expertise in Banking Applications, Production Support, and Change Management . The ideal candidate will bring proven experience in troubleshooting complex systems, managing incidents, leading change implementations, and ensuring high availability of business-critical applications.Key...