Application Support

2 days ago


Singapore INFRASOFT TECHNOLOGIES PTE LTD Full time

**Responsibilities**:
As a team member of APS, your primary role will be to:
Provide L1/L2 Application support to Front Office users

Adhere to Service Level objective target

Ensure adherence to APS support roster in terms of mailbox, webportal and hotline

Should take part in 24/7 production support (i.e Shifts/Weekend/Public holidays)

Escalate timely to Head of APS on possible risks, escalation matters and management issues.

Contribute to the continuous improvement plan

Technical & Behavioral Competencies

Qualification & Experience:
Total 5+ years of overall IT experience.

1+ year experience as L2 support

Mandatory Skills

Analytical and Problem-solving skills

Excellent communication skills along with a customer/user-centric mindset

Willingness to continually update and enhance skills in systems and processes through own efforts and trainings.

High level of persistence, can-do attitude & pro-activeness


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