Application Support

2 days ago

Singapore NTT Data Singapore Full time

Responsibilities:

- Monitoring and maintaining the general health of the IT System;
- Ensuring the systems are operating at optimal level without issues and manage the change requests, defects management as well as the business-as-usual activities;
- Involved in hands-on technical troubleshooting and support, lead the level support engineers and also coordinate projects when needed;
- Suggest improvements by providing technical specifications for system / process enhancement
- Ensure IT systems are operating with high efficiency;
- Develop implementation, integration, documentation according to agreed standards.
- Support Disaster recovery exercises.
- Standby support after business on rotation basis
- Gather and process relevant information at point of incident and perform quick assessment of the impact
- Responsible to communicate on incidents and provide regular update to the higher management, stakeholders and users until incident closure

**Requirements**:

- Diploma or Degree in Computer Science or Information Technology;
- Application support experience of 4-6 years, preferably from a banking or Financial Institution
- Strong troubleshooting and problem solving skills.
- Good knowledge of RDBMS (MSSQL, Oracle) concepts as well as hands-on experience in using SQL for data retrieval and analysis.
- Self-motivated and driven to ensure high quality in work deliverable sand completion of tasks in a timely manner.
- Good understanding of ITIL Methodologies for Incident, Problem, and Change Management
- Good experience in scripting (DOS, UNIX, VBA)
- Team player with ability to function independently and work with regional teams and vendors
- Strong oral and written communication and interpersonal skills

**Job Type**: Contract
Contract length: 12 months

**Salary**: $4,000.00 - $5,000.00 per month

Schedule:

- Monday to Friday

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