Service Delivery Lead — SLA

**IT Service Delivery**: - **Project Management**: - **Vendor Management**: - **Stakeholder Management**: - **SLA**: - **Able to standby after office hour & on weekends** Job Scope: - Manage the service delivery of shared IT services to stakeholders and ensure SLA and customer satisfactory level KPI are met - Managing a service desk which coordinate...

We are thrilled to introduce an exceptional opportunity with our multinational client—operating in chemicals, oil, gas, LNG, biofuels, and more—is seeking a **skilled and experienced IT Service Delivery Lead**to oversee the delivery and performance of critical IT services. You will play a pivotal role in leading a high-performing team, delivering...

Singapore- Singapore- IT- 40 hours**Description of** **this vacancy**: Start your career as an **IT Service Delivery Lead** at Vopak and be responsible for contributing to and managing the day to day activities and tasks of the team. You will develop the team to a self-supporting level and direct the team to objectives based on the strategic vision of the...

**Role Purpose** Manage projects deliverables and timelines. Lead the service delivery teams in day-to-day operations matters to deliver quality service and support within SLA. **Role Accountabilities** **Strategic & Planning** - Responsible for managing and presenting business requests through the approval process, identifying resources required for...

**IT Service Delivery Manager** Multi-Technology Service Oversight and Customer Engagement Position Overview The IT Service Delivery Manager is responsible for ensuring the consistent and high - quality delivery of a broad range of IT services to customers, including infrastructure, security services. This role oversees daily operations, maintains...

**Responsibilities**: - Responsible for defining the final service(s) by managing service level agreements and ensuring services meet the business needs. He/She manages the Service Delivery team members, measure and analyze work performances, proposes improvements to processes, including customer service interaction (complaints and requests). - Oversee and...

A leading recruitment firm in Singapore is seeking a Cloud Service Delivery Manager to oversee cloud services delivery across AWS and Azure. The ideal candidate has 4-5 years in service delivery management, with a minimum of 3 years in cloud operations. Strong communication and leadership abilities are essential, along with hands-on expertise in cloud...

Responsibilities Serve as the primary client contact, managing expectations, satisfaction, and regular service review meetings. Monitor SLAs and KPIs, identifying trends and leading continuous service improvement initiatives (CSI). Manage operational processes of service desk and technical teams, ensuring ITIL-compliant service delivery. Oversee escalation...

Responsibilities: Serve as the primary client contact, managing expectations, satisfaction, and regular service review meetings. Monitor SLAs and KPIs, identifying trends and leading continuous service improvement initiatives (CSI). Manage operational processes of service desk and technical teams, ensuring ITIL-compliant service delivery. Oversee escalation...

About the Role As Service Delivery Manager, you’ll be responsible for delivering SaaS products and services with excellence, meeting client expectations, and driving continuous operational improvements. You’ll blend technical acumen, customer focus, and leadership to manage delivery, escalations, and optimization across the full service lifecycle. What...