IT Service Delivery Engineer

2 days ago

Singapore SEARCH INDEX PTE. LTD. Full time

**IT Service Delivery**:

- **Project Management**:

- **Vendor Management**:

- **Stakeholder Management**:

- **SLA**:

- **Able to standby after office hour & on weekends**

Job Scope:

- Manage the service delivery of shared IT services to stakeholders and ensure SLA and customer satisfactory level KPI are met
- Managing a service desk which coordinate and update the progress of the Service Request, System Change and Enhancement from various stakeholders
- Provide assistance and liaise with maintenance contractors in the area of IT service request, change and incident management for Data Centre Operations, Technical Services and IT Infrastructure aspect
- Ensure customer requirements are handled through proper service management techniques where best practices and processes are applied, including timely reporting and status updates to stakeholders
- Manage of IT operational risk and issues, system performance and availability
- Oversee lifecycle maintenance activities of hardware and software includes preventive maintenance, and product life span
- Assist in managing operating expenses of IT resource and service-related expenses
- Review and recommend procedures, processes and policies to enhance data center operations and service delivery to all stakeholders
- Maintain the operation certification standards and involve all IT audits and assessments
- Assist in Business Continuity and IT Disaster Recovery activities and planning
- Involve project management (including new initiatives) to ensure all timeline is meet
- Any other ad-hoc duties as assigned

**Requirements**:

- Possess a **Degree / Diploma in IT **or equivalent
- Possess **ITIL certification **is advantageous
- Minimum **3 years’ experience in IT Service Delivery / IT Service Desk / IT Operations**:

- Possess **Stakeholder Management & Vendor Management experience**:

- Possess **Project Management & SLA experience**:

- Experienced in **IT Infrastructure domain **and strong understanding of system operations standards
- Resourceful, excellent analytical & problem-solving skills
- Good communication, interpersonal and presentation skills
- To standby after office hours and on weekends, in case of incident reporting

Other Information:

- Location: CBD
- Working Hours: 5 Days, Office Hours
- Reason for leaving each past & current employment
- Salary drawn for each past & current employment
- Expected Salary
- Earliest availability date

Yoong Poh Feng
EA License | 14C7092
EA Registration Number | R1105076

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